Case Study: High Employee Turnover

Statement of the Problem

Of major concern to the agency are the findings of a quarterly report conducted by the Human Resources Department which indicated that a large number of employees have been reporting for work late, that a high rate of absenteeism has been detected and that there is a relatively high turnover rate. The researcher’s informal discussions with some of the employees revealed that they were dissatisfied with the attitude of some managers. They also expressed concerns about the Agency’s emphasis on meeting its targets but placed very little emphasis on worker contribution and appreciation. Employees have expressed the view, informally, that the leadership styles being exhibited by managers are more task-oriented. This seems

He further states that employees should be personally appreciated for their accomplishments and organizations should contribute to the employees’ development. Also, that this is a way for organizations to retain employees for a long period and managers should be held accountable for the retention of employees.

Robbins, (2003) posits that “With more emphasis on teams, employee involvement, and interpersonal skills, democratic leadership styles are more in demand. Managers, therefore, need to be more sensitive to their employees’ needs. Consideration must then be given to the resources spent to recruit and train staff for a high quality customer service delivery.

Theoretical

And the answer of this come from some research e.g. Rawung (2012) on her research finding that leadership has significant impact to work motivation in administration employee on university organization. Other researcher has similar finding as this research: in military organization (Wagimo & Ancok, 2005); in university organization (Ariyani, 2011); in hospitality organization/industry (Prasastono, 2012); in public service organization (Widyanto & Sutarno, 2011). The results of all research find that leadership has positively significant impact to work motivation.

It is important that these theories are considered general statements that have been confirmed through observational studies and are applicable only to the extent that they reflect and are influenced by individual behaviour. Systems formerly made up of rules, regulations, and procedures are being replaced by requirements for flexibility and customer service resulting in personal initiative, empowerment, and greater levels of individual decision-making. To achieve this, it is important to better understand human behaviour and some of the things that impact our actions and