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Xerox Management Control System

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Q.1 Outline the management control system at Xerox. What are the key elements that make the system work?
Management control system prior 1980
Xerox has put stress more on precision, and rigid systems than paying head to the customers’ necessity and predilection. Regarding them, their business undertakings must function in congruity with their business plan. In order to back up management decision, there is lacking in satisfactory data or analysis. In addition, Xerox has not given attention to the employees’ welfare and ignored the good things for them; as a result, some of the competent employees give up their job from the said company. The reporting meant for corporate and planning processes are considered as time-consuming and filled with …show more content…

The basis of this depended on the early work in competitive benchmarking and employee involvement. LTQ was considered as the latest trend at that time, and was able to influence the management control process which put stress on three point of views, and they were employee involvement, competitive benchmarking and quality improvement process.
Employee engagement is liable for building up an environment where people get an effect on decisions and actions that manipulate their jobs. As far as Xerox is considered, that was considered as problem-solving process which depended on using quality circles, people empowerment, Ishikawa’s fish bone chart, and other tools in order to realize the cause and effect of problems.
Competitive benchmarking was employed to make comparisons related to Xerox’s product, process and performance to other organizations, and those organizations are deemed as the best in their own industry. It is equally imperative to figure out Xerox’s …show more content…

This culture is also considered as organizational behavior or culture that is nurtured unwillingly from beliefs, ideologies, principles, and values shared by employees. The same situation is prevalent to Xerox, and under the umbrella of Xerox, organizational culture plays a significant role in moulding the employees’ attitude. Organizational culture also is responsible for the way employees behave among themselves as well as with people who are not working within the organization. The goal and vision of the organization will see the light of success when the employees will consider that the organization is like their family and they will proffer the contribution as the best possible way as they could for the organization. It is obvious from here that the personal goal is in congruent with the management

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