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Yuma Tractor And Feed: A Case Study

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Thank you for your letter alerting us to the problems you have been dealing with at Yuma Tractor & Feed. I am genuinely sorry you have been subjected to such a frustrating series of events. We take great care to ensure that important matters such as this are properly managed, and what you have experienced in inexcusable. I have spoken to our manager and have instructed him to give you a full refund on the seeds and pesticide, plus 20% off of your next purchase. I will personally make sure that your tractor is being fixed first, in order to get it back to you within the week. I extend my apologies for the inconvenience this problem has caused you. We will make every effort to see that this never happens again. We appreciate you and your business

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