1 What is Outrigger Hotels and Resorts’ strategic position? What are the firm’s Critical Success Factors (CSF)? Outrigger Hotels and Resorts are currently using geographical and product diversification strategy. The firm expend their firm around Pacific Ocean and diversify its product portfolio by adding condominiums resorts and OHANA hotels. Their strategic position is to provide a leisure experience for people who came to our hotel and enjoy the holiday. The firm’s CSF are strengthening electronic relationships with distributors, improving its trademark hospitality and customer service, better managing inventory yield, and better integrating its international properties were crucial stepping stones to the firm’s continued success. (Outrigger case 103&117) 2 How well are the current IS resource serving the needs of Outrigger Hotels and Resorts? …show more content…
As the system Stellex used for rooms, revenue and blocks management, (Outrigger 112). It lower Outrigger’s human cost by replace many of human’s job to the use of reservation system; increase the revenue due to the large amount of online reservation guests; and increase efficiency of the work. For the data and information resources part, they collect data down to individual guest folio for analysis, send thank you letters to recurring guests to improve their loyalty to Outrigger. The real-time wholesaler data they collected make a competitive advantage to increase the reservations from them. (Outrigger case 113&114) For the human resources part, Outrigger have 26 full time IS professionals who dealing with hardware support and software support. (Outrigger case 115) And provide on-the-job technology training to workers to help staff familiar with the IS. (Outrigger case P116) 3 What should be, in your opinion, the role of the IS function at Outrigger Hotels and
Portfolio Kris Corporation has asked IT Consultants to draft a proposal to address a number of the concerns Kris Corporation has with its current network. Kris Corporation is running Server 2008, with a parent domain and a child domain. There is a concern that this current configuration is not the most efficient. Kris Corporation would like one identity to obtain orders in real time. Kris Corporation has five locations, and the manufacturing plants are in two sites.
Business Assessment An organization must identify its core competencies and strategically align those competencies with its business objectives to achieve success. In fact, C.K. Prahalad and Gary Hamel explained in the Harvard Business Review that the most powerful way for an organization to prevail is for it to “identify, cultivate, and exploit the core competencies that make growth possible” (2000). Lockheed Martin has thoroughly aligned its competencies, business objectives, and key performance indicators, which has undoubtedly contributed to the corporation’s effectiveness.
Terms of Reference I am a HNC business student. I am writing this report as part of my course. This assessment covers outcome 4 of the Managing People and Organizations' class. Unit F84T 34 Procedure In order to construct this report, I read the case study and highlighted information that I thought was relevant to this report.
In fact, the hospitality sector is always affected by various economic tendencies, both negative and positive. The strategic plan will outline the major actions required for conducting the business. The strategic capabilities can be identified by means of VRIO criteria, where V stands for value, R for rarity, I for imitation opportunities, and O for the company’s competitive advantage (Evans, 2015).
In his short story, “The Blue Hotel,” Stephen Crane illustrates the conspiracy of silence. A paranoid Swede, residing in Scully’s blue hotel, spends most of his time expressing his worry that someone will kill him, basing his judgment off of the stories he has heard about the “Wild” West. His mental miseries soon become a self-fulfilling prophecy. A card game with Scully’s son turns sour and sparks a fight, where the cowboy encourages the son to “‘kill [the Swede]! Kill him!”
To start off is the definition of a service. A service is “a deed, a performance, an effort” (Fisk, pg. 7). In the current US economy, thereThere are also many different service fields. The service field that is being looked studied at throughout this paper is the travel and hospitality services field.
A-Four support activities: 1- firm infrastructure and finance : -Strong brand, product, marketplace solution, delivery and support. (brand value from 35$ in 1973 to 10.7 billion in 2014 ). -Empowerment of top management –geographic structure. -Low debt, short term debt 2.9 billion, and long term debt 1.1 billion. Cash in hand 2.2 billion.
Weighted average cost of capital for Marriot Corporation: In order to determine cost of capital, first we need to find out cost of equity and cost of debt. For determining the cost of equity we need to determine the beta for the target leverage ratio. According to the information provided by exhibit 3 equity beta is estimated at 0.97 when equity-to-total capital ratio is 0.59. Therefore we need to find unlevered beta value so that we can find firm’s equity beta at the desired leverage ratio as mentioned in Table A. Tax bracket of 44% is used based on ratio of income taxes to income before income taxes (175.9/398.9) in Exhibit 1.
The Five Competitive Forces of Industry will influence prices, costs and investment (Porter, 1980). The potential retaining of customers, profitability of a holiday inn can be determined by being aware of the strengths and weaknesses of the hotel industry. (Figure 2.2: Porter’s Five Forces Model (Source: Adapted after Porter,2008) Porter’s 5 model helps in success of Holiday inn between suppliers and buyers. Giving customers the service they are looking for, acquire customers, retain customers and looking externally how the competitors are doing is very important. To ignore the power of customer relationship is not an option.
The company believes that internal customers should receive a higher quality service than the external customers. In Four Seasons, employees are the internal customers since they provide the service or product sold to eternal customers. For a company to meet the expectations of the external customer it has to focus on their internal customers. A solid training program that allows for recognition and awarding system creates satisfaction for the employees and increases motivation.
Firstly, the Boston Consulting Group (BCG) matrix that concentrate the market position of different products. Secondly, the experience curve and the Profit Impact of Market Strategies model which identified a number of strategic variables. Furthermore, competitive advantages model (Porter, 1985) which focus on five different forces in environment of organization, but suit with only stable market. Generic strategy was developed strategies under this school, especially it can identify position in the market. Advantages: -Provide content in a systematic way to the existing way of looking at strategy -Particularly useful in early stage of strategy development, when date is analyzed -This school emphasis on analysis and calculation can be a very strong support to the strategy development process -This strategy suit with big businesses or organization which have ability for operate effective market research in the environment
• Storing, organizing and retrieving records. • Organizing meetings and meetings documents. • Dealing and responding to customer questions. • Researching information. • Making arrangements for customers and making travel arrangements.
Its clients are individual users, specialised businesses, and institutions such as government, science, defence, spatial and educational organisations. To meet and respond to its customers needs, IBM creates, develops and manufactures many of the world 's most advanced technologies, ranging from computer systems and software to networking systems, storage devices and microelectronics. 3) Internal and External Analysis A) Porter’s Value Chain Analysis: This model describes the activities that take place in a business and relates them to an analysis of the competitive strength of the business. Value Chain Analysis is one way of identifying which activities are best undertaken by a business and which are best provided by others ("outsourced").
Every industry to include the hospitality industry is impacted by external factors which directly influence organizational behavior and decision making. There are numerous factors to be considered, but political, economic, and social are three of the most influential. These outside factors sway managerial operational decisions daily regarding personnel, spending, policy, and short-term and long-term strategic planning concerning both core and exterior operations. As within every industry, the hospitality industry has unmanageable elements that affect management or ownership of hospitality establishments (Lewis 2017). Understanding these factors is important because it provides an opportunity for contingency planning (Lewis, 2017).
Pizza Hut was established by Dan and Frank Carney in Wichita, Kansas, USA in the year 1958. Pizza Hut Inc. is one of the prevalent pizza companies worldwide. It was a subsidiary of Pepsi Co Inc. from the year 1977 – 1997. It is a wholly owned subsidiary of YUM! Brands since 1997 to present.