Growing, cross-channel data volumes
The rise of mobile, tablets and social media has accelerated the growth of available customer data. A typical retailer knows not only the basic demographic information about a customer, but purchase history, call center interaction, mobile/social interaction, supply chain data and more. The sheer volume of information available to retailers is unprecedented, even for brands that have years of experience analyzing customer data.
2. Increasing investment in technology
You’d be hard-pressed to walk into a Best Buy right now and find a hard drive that stores less than a terabyte. Storage is so cheap that it’s leveling the playing field for many companies when it comes to Big Data. Retail leaders have started investing in centralized databases and focusing on data hygiene and analytics, giving them insight into their customers that wasn't possible even a few years ago.
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For Macy’s, the investment has paid off: Tomak, the executive who modernized Macy’s data processes, attributes a 10 percent increase in store sales to improved analytics capabilities.
3. Solving the omnichannel puzzle with data
Retailers with a data-centric mindset are crunching an incredible amount of customer behavior data to understand how customers are researching and buying products. Insights reached through analyzing transaction data, foot traffic and in-store checkout wait times have led to shifts in marketing strategies and in-store tactics. In response, retailers have introduced in-store kiosks, free Wi-Fi, and armed their sales staff with mobile devices that allow them to better serve Web-savvy customers on the spot.
Similarly, marketers shouldn’t ignore one channel at the expense of the other. In fact, Walgreens found that customers who shop both in-store and online spend 3.5 times as much as customers who favor only one channel.
4. Improving
Annual Reports and Press releases The annual reports and press releases of both companies slightly differ though with a portion of similarity. Although, Home Depot’s annual report is composed at the headquarters of giving an inclusive report on all of the retail stores in the world, through the company’s website these reports posted can be found. Therefore, this being impartial and all-inclusive to an extent of analysis it would have to be done on the contrasts, similarities, profitability, and performance of different retail stores in different regions or countries. However, the shareholders and customers analyze the summary provided to know the general performance.
I chose Walgreens, Kroger, and Walmart for my grocery stores visits. There are obvious differences in each store. The major different in each store are the pricing and the layout of each store. The marketing strategies for each grocery store are similar but not exactly alike. Walmart is a superstore the store offers everything from a wide arrangement of items the household, garden, auto, electronics and beauty.
Walgreens continues to expand to fit in with the digital age and focuses on customer experience to lead the way in the
Major retailers are also migrating to the online e-commerce platform in order to keep up with fully intergraded online retailers. Stores such as Macy's and Kohl's are finally figuring
For the business-level, Trader Joe’s adopted a differentiation focus strategy. According to our textbook with this strategy, Trader Joe’s seeks to differentiate in its target market. They rely on providing better service than broad-based competitors. Specifically, they focus on the special needs of the buyer in other segments (Dess, Page 159). Joe’s differentiates its self from other grocers by providing a unique shopping experience fortified with their private label goods and great service from their crew members.
Adoption of e-commerce would also help market Target stores on the internet, an area in which the discount store has really
Retail positioning aims to provide competitive edge by differentiating the retailer from its competition. This differentiation can be achieved through retail offerings that appeal to, and are easily identifiable to by its target market. This process is done by selecting market segmentations and matching them to the retail offerings as precisely as possible. It is vital to understand the consumers needs and wants in order to make a proper match and be distinguished from other retailers. Nordstrom distinguishes itself from other retailers by positioning itself as an upscale fashion store with outstanding customer service, and its multichannel approach.
Environmental analysis of Wal-Mart includes the external environment factors that may affect the performance of Wal-Mart. Typically external environment includes competitors of Wal-Mart, the advantages and disadvantages of these competitors, the way that Wal-Mart distinguishes itself from its competitors and macro-economic factors that affect the performance of Wal-Mart. Wal-Mart is one of the largest retail companies in the world with more than $ 400 billion annual sales, 4,100 branches in the United States and 3,500 stores outside the U.S. (“External And Internal Environmental Analysis Of Wal-Mart”). In the year of 2009, Wal-Mart became the highest-volume grocery store in America, obtaining a 21 percent share of the grocery marke and almost
Macy’s, a small dry goods store was opened in New York City in 1858 by Rowland H. Macy where Macy’s was initially opened as ‘R.H. Macy & Co.’ before it became one of the world’s largest retailers. The famous red star symbol was used as their company logo as Rowland H. Macy’s symbol of success during his sailor days. By 1877, R.H. Macy & Co. had become fully developed department store after a great success in sales since its’ opening store in 1858. Macy’s was also known for its several first changes and practices in the retail industry such as the one-price system which the same items are sold at the same price and Macy’s was also the first retailer to hold a New York City liquor license. In November 1902, Macy’s moved uptown to its present
For example, customers who wish to purchase a moderate price lipstick can get it at $8 from Tarte Vitamin, those who wish to spend a bit more can get it from LORAC at $9 and others who wish to spend higher can get it from Lancome at $35. Although prices are much more at Sephora customer are still willing to purchase from Sephora because the company has justified the greater cost through the provision of higher quality products. However, the internet has impacted the way in which brands’ products are priced as well as the way in which brands compete with each other nonetheless, Sephora’s digital channels do not play a role in the company’s pricing strategy as sephora.com price remain the same of all orders from different part of the world thus, the pricing part of the marketing mix did not change with company’s digital channel strategy (Rudolph
Technology gives consumers unique access to information, while retailers must figure out how to get and use huge amounts of customer data which technology makes
For this efficient communication with its customers is very important. It makes use of networking, media and internet to communicate. Apart from advertising itself through radio, television, banners, barouches it’s also been reaching out to its customers with the help of social media like Facebook and twitter. It also uses demographical strategy to meet its consumer’s interest. Burger king have established a data driven marketing process whose main focus is driving restaurant sales and traffic, while targeting a larger consumer
Tasting Success Article Page 95 Discussion Questions Question 1 Which decisions in this story could be considered unstructured problems? And structured problems? Structured problem Can be defined as a straightforward, familiar and easily defined issue, and it is easily solved by the eight step-by-step process Identify a Problem, Identify Decision Criteria, Allocate Weights to the Criteria, Develop Alternatives, Analyze Alternatives, Select an Alternative, Implement the Alternative and Evaluating Decision Effectiveness. The issue as described in the article is the orange juice production and it is considered as a structured problem, and the way it is produced, its mechanism is responsible for the production as it is based on Coca-Cola’s mixture
Tracking consumers’ habits in many different aspects of their life has allowed them to gear specific products in a specific manner. The Big Data I speak of is basically new. It is the data being created by all the electronic medical records the medical industry has begun to utilize over the past few years. With the mandate from Congress every hospital in the country had to install software to utilize as electronic health
Most people today, own one at least one technological device which could be one of the access platforms that form online channels the company may apply for their digital marketing to achieve profitability and retention of customers. Chaffey and Ellis-Chadwick (2012) state that a digital marketing strategy is constantly needed to provide a sense of direction for an organization’s online marketing activities so that they integrate with its other marketing activities and support its overall business goals. According to Parise et al.