Lowes Uses Step 8 Evaluating The Decision Making Process

Lowes sales are increasing; how can this be? I believe its because Lowes is being able to offer the reasons for people to do more at home. Think about it? Think about all the deals you here from Lowes, free installations, low cost installations compared to contractor pricing, do it yourself and getting you to redo your own home. Lowes pulls the customer in and gets the customer attracted already more than they already are. Today home improvement is one of the highest areas that people want to spend money on. While the branding of Lowes pulls you in the rest of the business is successful enough to pull you in. Once any business is able to use its branding than management takes over. Lowes knows what’s it home improvers want and that’s

Lowes main reasoning I see them use to make for a better team, is using the steps in the “Decision Making Process” (McKee, Pg. 205). Walking through the steps of the process, shows that Lowes is making that extra effort. Lowe’s specifically uses step 7 “Implement the Decision” and step 8 “Evaluate the Decision” (McKee, Pg. 209). Lowe’s uses step 7 because they want to get right away to the customer. Implementing a team strategy every week and coming together as a group to implement the strategy, shows more success every week than just a head manager planning a change by themselves. For example, if Lowes head manager tells each of its workers that they are going to only serve people who ask for help because he is tired of seeing time wasted. This manager is only going by his side of things. While step 7 is implemented it is not successfully used. While being used in the Lowes manner, “Implementing the Decision” as team to allow each hardware section to decide whether to ask each customer they see if they “need help,” or wait for the customers to ask the employees. Allowing for each team member to change methods and accomplish step 8 by “Evaluating the Decision.” Lowes is able to accomplish a process much faster using “decision makings” and “Evaluations” to make a customer satisfaction

279). Lowes entire business is about creativity right down from the products all the way to the customers. Why not use it as core in large retailer/stores management? That’s exactly what Lowes imposes and uses. “If Americans continue to pay more attention to the aesthetic quotient of their homes, and this is a possibility as the proportion of home owners increase, Lowe’s could be a bigger beneficiary” (Forbes). This statement is clearly pointing out that as customers pay more attention to their own creativity they will turn to Lowes. If Lowes is having more people in the niche of their own homely creativity, Lowes must implement the same creativity back to the people walking through the front doors. As described “Creativity is the process of imagining and developing something new” (McKee, Pg. 279). With customers’ new niche of something new, Lowes management helps egg on the movement of implementing ideas that will bite back and help