Communication issues was a major theme occurring in 85% of the research reviewed by the author. However, only three of these articles reported on the experience of people with intellectual disability themselves, (Iacono & Davis 2003, McDonald 2008, and Hart 1998). For individuals with intellectual disabilities to experience quality care when in general hospitals, it is essential nursing staff should have adequate communication skills, Brown (2005). However, although it is known that these quality communication is essential it is not always practiced. In researching the literature the author identified studies that examined what is experienced when communicating with nurses by people with learning disabilities and their carers.
According to Chenoweth et al (2009) all the way through verbal and non-verbal communication, people can easily express their issues and apprehensions as well as their anticipations, confidences and reservations for care and treatment. Moreover, the healthcare workers reconnoitre the patient’s condition by listening and asking queries; they converse treatment and care options with the patient and they give all-important information to the patient regarding the health issue. In addition, these features of communication are important for authorising patients and enlightening their wellbeing and quality of life. However, lack of communication, instigated by the healthcare provider’s incapacity to be focused and rightly meet individual concerns that might effect in unnecessary sorrow in elder people. Morgan & Yoder (2012) stated that despite the significance of high-quality collaboration, few types of research have steadily scrutinised collaboration with elder people in the situation of healthcare facilities often utilised by a particular group of people, which contains home-based healthcare, optometry and
Interpersonal skills and effective communication among healthcare professionals are at the core of quality patient care. Interpersonal skills are defined by Rungapadiachy (1999, p.193) as “those skills which one needs in order to communicate effectively with another person or a group of people”. It includes verbal communication, non-verbal communication, listening skills, negotiation, problem-solving, decision-making, and assertiveness (Skills You Need, n.d.). The National Joint Committee for the Communicative Needs of Persons with Severe Disabilities (1991) defined communication as, “Any act by which one person gives to or receives from another person, information about that person 's needs, desires, perceptions, knowledge, or affective states.
In many health systems, such as some mental wards or even hospitals, patients receive enough support from specialists, psychologists, nurses, occupational therapists, and other health professionals. Obviously, a person who needs extensive assistance will get enough time from the health expert.
Often times, a patient wants a doctor or nurse that maintains professionalism, but also shows compassion and empathy (Cohn, 2010). A doctor or nurse must carry out their duty to provide the best care possible and make sure their patient feels as though they are a part of the care plan. However, it is also important to maintain empathetic when a patient is having a hard time dealing with a diagnosis. A great way to balance these two, is to be empathetic for the patient’s circumstance, but to also not be too affected emotionally. It is alright to sometimes be emotional with patients, but the patient should not have to feel like they have to support their doctor or nurse.
“Have you seen a therapist yourself (Reidbord, 2011)? This was the question raised by a patient to his psychotherapist as reported in the The New York Times (Pope, 2011). Reidbord highlighted some patients may prefer a psychotherapist who has been in therapy, for these therapists would have a greater sense of empathy for their patients. However, others may see it as a personal fault. Those against this practice may find it ironic that a professional therapist, who is supposed to help those vulnerable to emotional distress are unable to manage their own impairment condition.
Studies conducted during the past three decades show that the clinician’s ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care. Further, communication among healthcare team members influences the quality of working relationships, job satisfaction and has a profound impact on patient
• Have doctors any role in arranging the appointments of patients? • What do you think is the main reason for this problem? • What should be followed to solve this problem? Doctor said, the main problem for delaying schedule is some patients need deep examination depending his disease. For that it will take more time to finish that patient.
It is where “we sense and we infer what is happening with the other person” (Hanson 2007, p. 2), allowing for a constructive and effective doctor-patient relationship to be created. The components of empathy themselves are extensive in the explanation of how health care givers are able to implement empathy into their daily practices. If these components are met, a healthy therapeutic relationship can be established between patients and the doctor and/or nurse. Doctors and nurses are set out to follow a core set of shared aims or purposes in forming an empathetic, therapeutic relationship between themselves and their patient. Including: 1.
Low literacy and language barriers resulted in patients not understanding the health care environment, requiring that health care professionals adopt strategies such as limiting and repeating information (Safeer and Keenan 2005, Katz et al 2006, amalraj et al 2009, ngoh 2009, Salazar 2010). The majority of physiotherapists felt that providing care for patients with different language affected the time required to deliver care, as well as the volume of work and costs, for example in relation to providing interpreters, and that barriers added to patient stress. This was also responsible for increasing waiting times for other patients and affected target response times. For example, physiotherapy for patients on older people’s care wards was delayed until visiting times because family members couldn’t interpret information and tell the patient what the physiotherapist wanted him or her to