Patient Professionalism

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As an MA you should always be respectful and helpful to the patient. There are different ways that you can correct this miscommunication. You could see if there is an open spot the you could fit the patient into. You could also confirm the date and time that the patient is supposed to be there and sincerely apologize for the miscommunication. Even if the patient comes in on the wrong day and is very angry, you should still remain calm and helpful. If you are really nice to the patient, even when they are in a really bad mood, it could be very hard for them to be mean back to you. By responding in a kind and helpful manner it demonstrates your professionalism and the professionalism of the office. (Beamen, 2015) I agree with what you

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