Customer service Essays

  • Customer Service Benefits

    1026 Words  | 5 Pages

    (Columbus, OH) said:” we believe it is our job to respond to customers who reach out to us.” Customer service is a strategy to reach people by focusing on their expectations. Based on understanding and concentrating on customer needs, to satisfy their expectation. For example, if customer expects a quick response to inquire information and communication systems are required (Wagenheim, G. D., & Reurink, J. H. (1991)). Although each customer is unique, carry his own idea, information, responses, problem

  • Abramson Customer Services Case

    930 Words  | 4 Pages

    core competencies which is customer service. Their customer service has been able to attract and keep customers, despite their slimmer offerings. They have been able to establish loyalty among its customers, and the owner Mr. Wickersham has decided to open another store in a nearby city. Mr. Wickersham now has to figure out the more effective way to compensate the new manager, Jill Diamond. First it is essential that Jill Diamond also employs excellent customer service, which has become a part of

  • Essay On Customer Service Culture

    1083 Words  | 5 Pages

    Customer service is vital for establishing and maintaining a loyal customer base. An excellent customer service culture is an essential part of a successful business or organisation. Quality products and competitive prices will take the back seat if your employees do not meet the expectations of your customers. Retaining customers will become a headache with rude and inexperienced customer service staff, ultimately leading to a drop in sales. Existing customers will take their business elsewhere

  • Customer Service Impact

    962 Words  | 4 Pages

    Explain the impact of customer service on the performance of the business Customer service is key to business performance. It helps business’s retain or grow existing customers and win new customers. It builds a business’s reputation and trustworthiness. It also enables a business to be more efficient by improving processes and reducing the number of problems created for customers. With the ability to quickly adapt and handle customer concerns, customer service represents an area small businesses

  • Quiktrip And Customer Service Case Study

    503 Words  | 3 Pages

    tasks(D.A.W.) and customer service. Quiktrippers can be put into four distinct categories: the 100% best for Quiktrip, the customer pleaser, the D.A.W. maniac, and the slacker. They can be looked at based on their work ethic, customer satisfaction, and their D.A.W. completion. Looking at the 100% best for Quiktrip employee, they are the employee that would receive employee of the month if that was a thing. They complete D.A.W. tasks quickly without question. They love talking to customers and always try

  • Customer Service In Travel Industry Essay

    1035 Words  | 5 Pages

    Abstract: Customer Services concept is directly related to Travel industry because it is based on customer expenses and without the customer there is no Income. Good customer service is required at every part of travel industry as well as it is essential to the success every company either it is flight, hotel, travel agency, restaurant, etc. In the travel industry, customers today expect more than they did in the past so we must always try to continually improve level of the service to enable us

  • Customer Service Case Study: Verizon Wireless, Telecommunications Company

    1714 Words  | 7 Pages

    Verizon Customer Service Phone Numbers Verizon Wireless, Telecommunications Company, that is based in the United States, with its headquarters in Basking Ridge, New Jersey. The company offers communication services to a large percentage of the American Population. Verizon FiOS, on the other hand is an internet service provider that provides bundled internet services and has an outreach of more than 5 million clients and customers in the United States. It has its headquarters in New York City, New

  • James Allen Customer Service Center Case Study

    1623 Words  | 7 Pages

    Improving Productivity in the James Allen Customer Service Center Introduction and Context “Lighting has an enormous effect on our physical and mental well-being” (Felderman, quoted in How Lighting..). The average American spends 47 hours per week at work (Saas), and the number of hours an employee spends at James Allen, an online diamond and jewelry retailer founded in 2001, is not far off. James Allen employees are responsible for handling all customer inquiries about potential and current orders

  • Rogers One Stop DECA Shoppe: Relationship Between Customer Service And Distribution

    525 Words  | 3 Pages

    amount given back to the customer. All refunds must be approved by school store managers before they are given to prevent store employees taking advantage of this. PI: Explain the relationship between customer service and distribution The Rogers One Stop DECA Shoppe provides a suggestion box that students and customers are able to let school store managers know which products they would like to be sold from the store. Every week the box is emptied and the suggestions are read through, the most

  • Essay On Good Customer Service

    849 Words  | 4 Pages

    Good Customer Service As the atmosphere had been set to warm the over populated, fast paced city of Los Angeles. The sun had began to rise over the busy highway ,that remain behind a busy California breakfast cafe. One of the cafe's usual diners has already endulged in the calming aroma of hot coffee and warmed maple syrup. Has eaten and been waited on. In showing gratitude of the employee's provided good customer service; reguardless of her attitude, how little knowlege the server had about the

  • Informative Speech: Delivering Customer Service

    1893 Words  | 8 Pages

    career field through my work as a customer service specialist in retail for over twenty years and through extensive research. And other scholarly articles. IV. Purpose or Thesis Statement Although, retail is a competitive business, quality customer service is vital to its success, therefore, if you are an aggressive enterprising person with business agility and desire to show homage to God through understanding and integrity in this business, Retail/Customer Service can be a good fit for you. V. Preview

  • Delivering Customer Service Case Study

    942 Words  | 4 Pages

    to ensure that we are making no further errors. If customers are complaining regarding something, we ensure that they are not left holding on the phone for us to resolve a situation we will ring them back. If any major issues arise we need to make our Manager aware. We need to ensure that we evaluate what has happened, why and how we can prevent the issue from happening in future, ensuring that we offer a valuable conclusion to the customer. 4.2 Describe resource implications in times of staff

  • National Express Customer Service Case Study

    1661 Words  | 7 Pages

    National Express Phone Numbers National Express Department Contact Number Customer Service 0871 781 8181 Other Assistance 0371 781 8181 Registered Office 0845 013 0130 Disabled Persons' Travel Helpline 0871 771 7179 Local Bus Services in the West Midlands, Coventry and Dundee 0121 254 7272 Investor Relations 0121 460 8658 Media Relations 0121 460 8401 How To Contact National Express Customer Service? National Express Group plc is a public transport company operating in the United Kingdom, Spain

  • Nt1330 Unit 1 Case Analysis

    1295 Words  | 6 Pages

    the time between consecutive arrivals of the customers. Because the inter-arrival times are exponentially distributed, customers arrive at random times. The mean is 100 customers/ hours. This indicates that a customer arrives every 0.6 minutes. Time of arrival for this station is the time that the customer arrives at the store. The time of arrival of the first customer is given as the first customer’s inter-arrival time. With each subsequent customer, the time of arrival is equal to the previous

  • Organizational Structure Of Vodafone And Etisaalat

    3371 Words  | 14 Pages

    acquisitions, in 2011 Vodafone has grown to become the leading mobile operator in Egypt serving more than 36.3 million customers with the highest technology, customer service and communication skills. Corporate Social responsibility is an integral part of the Strategy of the company as responsibility; ethics and responsibility are the solid ground on which Vodafone deals with its customers. The organizational structure of Vodafone Egypt is as follows: • CEO: Ahmed Essam • CFO: Marwa el Ayouti • Consumer

  • Operation Management Case Study: Lennescrafters

    1609 Words  | 7 Pages

    Lenscrafters was able to provide a very complete customer service experience. As of today, Lenscrafters is still an industry leader operating more than 960 stores and almost 15,000 associates across the United States, Canada and Puerto Rico. Their mission statement is creating customer for life by delivering legendary customer service, developing and energizing associated and leaders in the world’s best work place,

  • Gomez Executive Bus Service Case Study

    1438 Words  | 6 Pages

    Executive bus service trying to reach? Since the bus service is consisted of the routes that are between two principal cities where the hotel located in, MAYA in Tagucigalpa and Hotel Sula in San pedro Sula, they are expecting tourists/visitors who will stay in the hotels as their target market. Also, the both hotels Maya and Sula are considered as one of the best hotels in each city so their guests were from all around world ranging from US to Europe. However, Gomez executive bus service had only typical

  • Fedex Case Study

    783 Words  | 4 Pages

    a need for continuous delivery system FedEx offered its service into the Asian market. In the meanwhile, there is no competition which made FedEx conquer Asian market with its growing business. In order to provide faster delivery service FedEx launched direct flights. With ever-changing technology, there is a rapid increase in usage of internet FedEx invested in Information Technology and introduced to its online services where the customer can track their order all the time. All these factors together

  • Abc Carpet And Home Case Study

    629 Words  | 3 Pages

    Customer Service- customer service was everywhere, whichever department you were in there was someone there to ask you if you needed help, or if you are finding everything okay. Bed Bath and Beyond’s sales associates were welcoming and pleasant. 6. Location- Bed Bath

  • Swot Analysis Of Verizon

    1419 Words  | 6 Pages

    Wireless is a telecommunications company that offers wire, wireless and data transmission services that cover internet access as well as media broadcasting. The company formed in the year 2000 was as a result of a merger between GTE and Bell Atlantic. With the mention of Verizon Wireless, many people in the United States are able to associate it with everyday telecommunication solutions and as the leading service provider in the same industry. Under Verizon wireless, there is Verizon telecom, Verizon