Customer service Essays

Sort By:
  • Good Essays

    Customer Service Benefits

    • 1026 Words
    • 5 Pages

    (Columbus, OH) said:” we believe it is our job to respond to customers who reach out to us.” Customer service is a strategy to reach people by focusing on their expectations. Based on understanding and concentrating on customer needs, to satisfy their expectation. For example, if customer expects a quick response to inquire information and communication systems are required (Wagenheim, G. D., & Reurink, J. H. (1991)). Although each customer is unique, carry his own idea, information, responses, problem

    • 1026 Words
    • 5 Pages
    Good Essays
  • Good Essays

    core competencies which is customer service. Their customer service has been able to attract and keep customers, despite their slimmer offerings. They have been able to establish loyalty among its customers, and the owner Mr. Wickersham has decided to open another store in a nearby city. Mr. Wickersham now has to figure out the more effective way to compensate the new manager, Jill Diamond. First it is essential that Jill Diamond also employs excellent customer service, which has become a part of

    • 930 Words
    • 4 Pages
    Good Essays
  • Better Essays

    Customer Service Impact

    • 962 Words
    • 4 Pages

    Explain the impact of customer service on the performance of the business Customer service is key to business performance. It helps business’s retain or grow existing customers and win new customers. It builds a business’s reputation and trustworthiness. It also enables a business to be more efficient by improving processes and reducing the number of problems created for customers. With the ability to quickly adapt and handle customer concerns, customer service represents an area small businesses

    • 962 Words
    • 4 Pages
    Better Essays
  • Better Essays

    Customer service is vital for establishing and maintaining a loyal customer base. An excellent customer service culture is an essential part of a successful business or organisation. Quality products and competitive prices will take the back seat if your employees do not meet the expectations of your customers. Retaining customers will become a headache with rude and inexperienced customer service staff, ultimately leading to a drop in sales. Existing customers will take their business elsewhere

    • 1083 Words
    • 5 Pages
    Better Essays
  • Good Essays

    tasks(D.A.W.) and customer service. Quiktrippers can be put into four distinct categories: the 100% best for Quiktrip, the customer pleaser, the D.A.W. maniac, and the slacker. They can be looked at based on their work ethic, customer satisfaction, and their D.A.W. completion. Looking at the 100% best for Quiktrip employee, they are the employee that would receive employee of the month if that was a thing. They complete D.A.W. tasks quickly without question. They love talking to customers and always try

    • 503 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Abstract: Customer Services concept is directly related to Travel industry because it is based on customer expenses and without the customer there is no Income. Good customer service is required at every part of travel industry as well as it is essential to the success every company either it is flight, hotel, travel agency, restaurant, etc. In the travel industry, customers today expect more than they did in the past so we must always try to continually improve level of the service to enable us

    • 1035 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Verizon Customer Service Phone Numbers Verizon Wireless, Telecommunications Company, that is based in the United States, with its headquarters in Basking Ridge, New Jersey. The company offers communication services to a large percentage of the American Population. Verizon FiOS, on the other hand is an internet service provider that provides bundled internet services and has an outreach of more than 5 million clients and customers in the United States. It has its headquarters in New York City, New

    • 1714 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Improving Productivity in the James Allen Customer Service Center Introduction and Context “Lighting has an enormous effect on our physical and mental well-being” (Felderman, quoted in How Lighting..). The average American spends 47 hours per week at work (Saas), and the number of hours an employee spends at James Allen, an online diamond and jewelry retailer founded in 2001, is not far off. James Allen employees are responsible for handling all customer inquiries about potential and current orders

    • 1623 Words
    • 7 Pages
    Powerful Essays
  • Satisfactory Essays

    amount given back to the customer. All refunds must be approved by school store managers before they are given to prevent store employees taking advantage of this. PI: Explain the relationship between customer service and distribution The Rogers One Stop DECA Shoppe provides a suggestion box that students and customers are able to let school store managers know which products they would like to be sold from the store. Every week the box is emptied and the suggestions are read through, the most

    • 525 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Good Customer Service As the atmosphere had been set to warm the over populated, fast paced city of Los Angeles. The sun had began to rise over the busy highway ,that remain behind a busy California breakfast cafe. One of the cafe's usual diners has already endulged in the calming aroma of hot coffee and warmed maple syrup. Has eaten and been waited on. In showing gratitude of the employee's provided good customer service; reguardless of her attitude, how little knowlege the server had about the

    • 849 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    career field through my work as a customer service specialist in retail for over twenty years and through extensive research. And other scholarly articles. IV. Purpose or Thesis Statement Although, retail is a competitive business, quality customer service is vital to its success, therefore, if you are an aggressive enterprising person with business agility and desire to show homage to God through understanding and integrity in this business, Retail/Customer Service can be a good fit for you. V. Preview

    • 1893 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    to ensure that we are making no further errors. If customers are complaining regarding something, we ensure that they are not left holding on the phone for us to resolve a situation we will ring them back. If any major issues arise we need to make our Manager aware. We need to ensure that we evaluate what has happened, why and how we can prevent the issue from happening in future, ensuring that we offer a valuable conclusion to the customer. 4.2 Describe resource implications in times of staff

    • 942 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    National Express Phone Numbers National Express Department Contact Number Customer Service 0871 781 8181 Other Assistance 0371 781 8181 Registered Office 0845 013 0130 Disabled Persons' Travel Helpline 0871 771 7179 Local Bus Services in the West Midlands, Coventry and Dundee 0121 254 7272 Investor Relations 0121 460 8658 Media Relations 0121 460 8401 How To Contact National Express Customer Service? National Express Group plc is a public transport company operating in the United Kingdom, Spain

    • 1661 Words
    • 7 Pages
    Satisfactory Essays
  • Satisfactory Essays

    standards of customer service So the customer segment of the Ritz-Carlton is a wealthy clientele who has very high expectations since they use to get upscale products because they are ready to pay more to have more. Therefore, the differentiation of the Ritz-Carlton is made on an efficient and effective customer service. As we know the needs are general but the wants are specific, so the companies have to make the difference so as to become the customer’s wants. For example, customers will need to

    • 840 Words
    • 4 Pages
    Satisfactory Essays
  • Powerful Essays

    3. INTRODUCTION Today retailing services has become very much important in the competitive environment. Customer service quality has been widely used by the retailers as one of the important strategy. Retailing is the second largest employment provider after agriculture. The sector is witnessing a radical change as traditional retail markets are replacing with new formats such as discounts stores, departmental stores, hypermarkets, supermarkets etc. In this competitive environment the retailers

    • 1229 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    There are many functional areas available but in this task, I am going to explain six functional areas of Winking Toys Inc. only and these six functional areas are: Administration, Customer Services, Production, Finance, Human Resources and ICT. Administration Administration is very important in every business because it is to perform various support activities to aid business operations run efficiently. The tasks of routine administration cover opening and sending e-mails or mails and preparing

    • 924 Words
    • 4 Pages
    Powerful Essays
  • Good Essays

    that in NYC there is a lack of beauty salons which fully customer’s needs, most of them provide unprofessional service and stuff are being rude and inpatient. Based on own experience gained at nail salons, she knows how important it is to make customers smile after a long and stressful day at work. Nowadays, many people, go to nails salons to relax and treat themselves, to high-class service and to a bar to have a drink and forget for a minute about all the problems. Natalia’s idea is to combine these

    • 1554 Words
    • 7 Pages
    Good Essays
  • Powerful Essays

    Recent customer service issues within Cricket Equip Date: 25/04/2015 Meeting topics to be discussed: 1. Meeting introduction and welcome. 9am – 9.30am 2. Current customer service issues within Cricket Equip. 9.30am – 11.00am 3. Cricket Equip’s customer service standards and requirements. 11.00am – 12.30am 4. Recommendations for customer service improvement. 2.00 pm – 3.30 pm 5. Staff feedback on how customer service can be improved. 3.30pm – 4.30 pm 6. Staff training needs of customer service. 4.30pm

    • 1848 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    2008 and UNE 182001 which certifies tourist services, and the branch hotel (Kimes, 2001). Studies have restrained the quality of service in hotels and have recognised various attributes that could be convened into three broad groups. First, which is related to tangible features of establishment: whether the facilities, the look of employees, arrival of the establishment, etc. Furthermore the related reliability, which is the security that the customer got what he guaranteed is that they are going

    • 1523 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    the time between consecutive arrivals of the customers. Because the inter-arrival times are exponentially distributed, customers arrive at random times. The mean is 100 customers/ hours. This indicates that a customer arrives every 0.6 minutes. Time of arrival for this station is the time that the customer arrives at the store. The time of arrival of the first customer is given as the first customer’s inter-arrival time. With each subsequent customer, the time of arrival is equal to the previous

    • 1295 Words
    • 6 Pages
    Good Essays