Customer service Essays

  • Customer Service Problems

    1801 Words  | 8 Pages

    Reasons for Customer Service Problems In a world where the customer are becoming all powerful and ever demanding, there is increasing pressure on business managers not only to demonstrate that their activities fulfill customer expectations to the fullest but also that they continue to satisfy customers in the best possible manner. However, due to some current financial and resource constraints customer expectations may not properly be understood or measured and the organization might fail to get

  • Customer Service Benefits

    1026 Words  | 5 Pages

    (Columbus, OH) said:” we believe it is our job to respond to customers who reach out to us.” Customer service is a strategy to reach people by focusing on their expectations. Based on understanding and concentrating on customer needs, to satisfy their expectation. For example, if customer expects a quick response to inquire information and communication systems are required (Wagenheim, G. D., & Reurink, J. H. (1991)). Although each customer is unique, carry his own idea, information, responses, problem

  • Importance Of Customer Service In Hotel

    1123 Words  | 5 Pages

    CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL IN KUALA TERENGGANU INTRODUCTION According to Asian Development Outlook (2007) revealed that the trend of world markets has change noticeably from agriculture business to service markets. It is vital for each services businesses to improve their service quality in order to make their services satisfied by customers, especially in the hotel industry. Quality standards becomes the priority focus for many hotel operators

  • Customer Service Concept

    1035 Words  | 5 Pages

    Abstract: Customer Services concept is directly related to Travel industry because it is based on customer expenses and without the customer there is no Income. Good customer service is required at every part of travel industry as well as it is essential to the success every company either it is flight, hotel, travel agency, restaurant, etc. In the travel industry, customers today expect more than they did in the past so we must always try to continually improve level of the service to enable us

  • Customer Service Importance

    885 Words  | 4 Pages

    of customer service to your business. But anyone who has ever dealt with a customer service department knows there is bad service and then there is good service. How can you guarantee your customer service department becomes a success and not a hindrance to your business? Here are the key steps you should do in order to establish a successful customer service department. Establish the function of your customer service team Before you get started with the foundations of building a customer service

  • Importance Of Customer Service

    999 Words  | 4 Pages

    Customer Service Skills for Excellent Employees and Businessmen. What are customer service and customer service skills? There are a few definitions that explain customer service meaning. To summarize them, we can define a customer service as a process that contains each interaction with customers to satisfy their needs associated with a product or service. In the world of modern technology, it means not only personal contacts; it includes phone calls, emails, social communications, chat, and

  • Service Gap: Customer Gap Model

    1005 Words  | 5 Pages

    GAP MODEL: Customer gap is the difference between Customer expectations and perceptions – the Service quality gap. Perceived service quality can be defined as the difference between consumers‘ expectation and Perceptions which eventually depends on the size and the direction of the five major gaps concerning the delivery of service quality on the company‘s side. Customer Gap = f (Gap 1, Gap 2, Gap 3, Gap 4, Gap 5) The magnitude and the direction of each gap will affect the Service quality. For

  • Customer Service Impact

    962 Words  | 4 Pages

    Explain the impact of customer service on the performance of the business Customer service is key to business performance. It helps business’s retain or grow existing customers and win new customers. It builds a business’s reputation and trustworthiness. It also enables a business to be more efficient by improving processes and reducing the number of problems created for customers. With the ability to quickly adapt and handle customer concerns, customer service represents an area small businesses

  • Challenges In Customer Service

    1269 Words  | 6 Pages

    struggling with customers. Customer service is the number one big rule of retail employees are always suppose to keep the customers happy and help them when they are having a problem. When it is excellent retail customers, feel welcomed in the store and comfortable. It can be very stressful because customers can be a hand full sometimes really rude. At TjMaxx I deal with complaining customers, impatient, quiet and friendly customers. My favorite customers are the friendly customers. My first group

  • Customer Service Function

    2154 Words  | 9 Pages

    The customer service function in a company represents the front office functions that interact with the customers. These are the business processes that allow the company to sell, communicate products and services to various customers with regards to after sales service requirements of the customers. Each interaction with the customer is recorded and stored within the Customer Relationship Management (CRM) software where it can be retrieved by other employees if needed. The focal point of a business

  • Impact Of Customer Service On Customer Satisfaction

    1576 Words  | 7 Pages

    impact of customer services is huge on customer satisfaction and loyalty. In order to understand these factors we need to explain the key words and their meanings. Customer satisfaction in other words emphasis on the high quality relationship with the customer, which in turn determines the satisfaction and loyalty of customer for services provider .The most important goal and objective of any organization is customer satisfaction and retention in long term attainment of the goal. Customer retention

  • Essay On Customer Service

    1249 Words  | 5 Pages

    Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means. Read more: Customer Service Definition | Investopedia Follow us: Investopedia on Facebook

  • Good Customer Service Culture

    1083 Words  | 5 Pages

    Customer service is vital for establishing and maintaining a loyal customer base. An excellent customer service culture is an essential part of a successful business or organisation. Quality products and competitive prices will take the back seat if your employees do not meet the expectations of your customers. Retaining customers will become a headache with rude and inexperienced customer service staff, ultimately leading to a drop in sales. Existing customers will take their business elsewhere

  • Customer Service In The Hospitality Industry

    1185 Words  | 5 Pages

    In the hospitality industry, excellent customer service is essentially very important. It is not sufficient to attract new customers; a hospitality organization must focus on retaining existing ones by implementing best practice policies regarding customer satisfaction and customer loyalty (Mok, Sparks & Kadampully, 2013). Focusing on creating a superior customer experience goes a long way in improving customer loyalty and impacts positively on the image of a hospitality establishment. Failure to

  • Customer Service Methodology

    1203 Words  | 5 Pages

    The Customer Service Methodology I n any given business, customer service is the methodology of guaranteeing consumer loyalty to a product or service. Frequently, customer service takes place while performing an exchange with the client by making a deal or giving something back. It can take the manifestation of an individual connection, a telephone call, or by different means (Wikipedia, 2015).Customer service is extremely essential for keeping up continuous customer connections that are directly

  • Importance Of Customer Expectations In Service

    3402 Words  | 14 Pages

    Customer expectations are of chief importance in a service. Customer expectations are beliefs about service delivery which function as criteria against which the service is judged. It analyses the performance of the service rendered. Customer loyalty is achieved through the providing an excellent service. Keeping service quality high enables a service firm to achieve customer loyalty and thus retain the existing customers as well as attract new customers to it. Advantages of customer retention is

  • Customer Service Case Study

    1784 Words  | 8 Pages

    know that customer service is a crucial factor to success, which helps them maintain existing and gain new potential customers. Good customer service is important, because it helps the organisation to differentiate itself from competitors. Organisations benefit from offering quality customer service to their clients with an increase and profit. Bad customer service chases potential customers to competitors and this cause a bad image to the organisation in the public’s eye. Bad customer service can lead

  • Customer Service Roles

    1146 Words  | 5 Pages

    Service-based work has today become a game played among individuals and businesses. The world of business has become so competitive and has compelled organizations to be innovative in providing their services. Being innovative in serving customers has become a critical growth factor for organizations. Success now relies greatly on an organization’s ability to establish knowledge bases as well as use interpersonal skills. Customer service is subjective as it arises from the perceptions of the recipient

  • The Importance Of Online Customer Service

    927 Words  | 4 Pages

    importance of great online customer service. But not all customer service is good and you need to carefully plan and execute your customer service strategy in order to enjoy the full benefits. Ensure consistency Perhaps the most important step to guarantee good online customer service is creating a culture of consistency within your different channels. This means consistency both in terms of the message as well as the quality of the service. Whether your customers are searching your website

  • Customer Satisfaction In Hospitality Service

    1472 Words  | 6 Pages

    discussing products or services offered by a hospitality organisation to targeted segments such as families or people with special needs. In this case, we selected Hammer travel, a travel agency who provides unique experiences to individuals, groups and businesses. As we already know travel by people with disabilities, also known as "disabled travel" or "accessible travel," is on the rise. The travel industry is waking up to disabled travellers by delivering more dedicated services (TheIndependentTraveler