This also evident from above discussion that ethical leadership is also crucial in developing the ethical culture within an organization. The employee performance can also incredibly increased by ethical and moral behavior in a workplace that practice good ethics. Finally, the overall performance of an organization in term of its financial outcomes is also benefited from the ethic practice. The case study of L’Oreal also provides a good example of all
For businesses, the customer’s trust is a critical building stone and contributes towards solidifying their reputation and success of the brand. Companies must focus on strengthening their internal processes and ensuring that their employees are able to instill trust in the minds of the customers. The front-ending staff especially must be able to forge strong relationships with customers to enhance the customer’s confidence in the company. When customers can perceive clearly that the company is working for the customer’s best interest it amounts to transparency in customer relations. This makes it easier for companies to do business in a highly competitive market and ensuring their place amongst the market leaders.
When a company behaves ethically with employees it has more advantages in the market. Likewise employees want to stay working in a business, attract more people wanting to work, increase productivity, attract investor, and reduce recruitment cost. The act in ethical manner is something that is decided for managers who want to lead it to the best of the top and grow maintaining the prestige. “The leader or manager of an organization is the one who is responsible to create an ethical culture in the environment. The values that applied into it will encourage a worker to behave in the same exactly way.”(Snoeyenbos, Almeder, &Humber 2001 p146) First, set a good example.
For example, it believes that if their employees treated fairly their business will be more successful, and this will cause employees to be more committed to the business and they will work for more efficient and effective way. Equally, businesses should create durable, mutually supportive relationship with suppliers this will lead to the interest of long-term. However, businesses should be modify or adopt ethical policies that are reach the level of customers or other shareholders expectations, because without supporting of these consumers or shareholders the business will lose it is long-term
This increases the chances of retaining a customer, building customer loyalty and reducing customer churn. Compliance and regulation are the buzz words in today’s business environment. If your customers are convinced that you are complying with all regulatory process, it helps to build trust with your clients. • Measure Customer Service Levels: A business should identify key performance indicators (KPIs), monitor them regularly and make necessary changes as and when required. KPIs can be anything from contacting methodologies, feedback systems, order fulfillment and so on.
It is important that each employee devotes themselves to the company following the promotion of a safe environment and upholding human rights. “Our business is build on a long, interdependent supply chain, and we want every link to be solid and strong” (p.11). Next, selflessness is used in the spirit of service. This principle serves Hershey employees, communities and the environment to satisfy and take any complaint to consideration. Doing the right thing means, “Work honestly and with integrity” (p. 16).
The ethics officer is usually trained about matters of ethics in the workplace, particularly about resolving ethical dilemmas.2 With ethics being questionable in CORCON, there is no doubt that the existence of an ethics office will be beneficial to employees and the company as a whole. iv) Consider establishing an
Ethics in corporations is formed and decided in line with the particular policies guiding the conduct of employees in each firm. In this respect, it is important to note that every company will have their structured set of values that underpin the actions taken and decisions made in the running of the company. This is because every company is different and will consequently place value of different factors that govern their operations. A company’s decision to behave and conduct business in an ethical manner is in line with various aspects such as organization values, culture, and other associated factors. In this way, the decision for an individual to behave in an ethical manner is not difficult for any morally decent human being.
The employee commitment comes from those employees who believe that their future is tied to the future of the organizations they are working for. Those who are quite committed sacrifice their willingness and effort for the sake of the company. The more the company is dedicated to taking care of employees, the more likely that the employee will take care of its organization just like their home. Ethical culture also contributes to customer satisfaction over the given products or services that the company are holding. The company really makes the difference from its competitive environment through being the best in everything they do, so is the employee encouragement.
Being honest and respectful also essential in making the workplace a healthier environment. Staff will trust us if we are honest and respect them, on the other hand if we don’t respect them, we will have a difficult time communicating our message. To create a better office environment, we can start by creating a good culture, which involves being transparent and straightforward about the problems that affects the business and even about our company financial state. That culture of being transparent and straightforward will stimulate trust and understanding to the