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The Road To Hell Case Study

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Muhammad Aiman bin Mohd Husni Cvb 130724388 Case 13.1 The Road to Hell Question 1. What in your opinion, did Bakers hope to accomplish as a result of his conversation with Rennalls? Did his succeed? Why or why not? 2. Did nonverbal communication play a part in this case? Be specific and give example. 3.What could Bakers and Rennalls have done to improve the situation describe in this case? 1. What in your opinion, did Baker hope to accomplish as a result of his conversation with Rennals? Did his succeed? Why or why not? After I go through this case study, apparently Baker 's assessment of Rennalls ' racial attitudes were of concern only to Baker himself, and his desire to get Rennalls to verify his own (Baker 's) opinion had rather become a mild obsession. Baker admitted in his introspective ramblings that Rennalls "had an ease of manner that stood him in good stead when dealing with his …show more content…

Secondly, nonverbal communication is Rennalls nodded his agreement to Bakers about that discussion. So Rennalls agree with Bakers that he shall always remember the last job performance discussion he had made with his previous boss back in Germany. In this conversation, the movement of the head plays an important role. Appropriate nods and shakes of the head are important because it enhance the level of communication. Thirdly, Rennalls sat tensed his chair and it was some seconds before he replied. Body posture can give positive and negative impact. Positive body posture are sign of confident and security. They are signs of active participation and leave a good impression. Positive posture include shaking hand confidently and nodding head is a positive posture. Furthermore, nodding head also brings the meaning of agreement and understand. In a nutshell, nonverbal communication is very crucial so that a massage can convey to the second participant to achieve objective and goal of conversation. So, nonverbal communication definitely play an important part in this case

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