Crucial Conversations Team 4: Jay Dave, Renee Kelley, Guillaume Lardeux, Matt Wieringa, Matt Wood Leadership Communication, EMBA 200C -- 20 August 2015 Acknowledgement: This learning module was inspired by the bestselling book Crucial Conversations (2012), written by Kerry Patterson, Joseph Grenny, Ron McMillian, and Al Switzler. The following learning modules have been created independently based on themes from the book. Introduction What is common in each of the following scenarios: giving the boss feedback about his/her behavior, discussing problems about physical intimacy with your spouse, and dealing with a rebellious teen?
1 Deborah Tannen, Ph.D. That’s Not What I Meant!. Amazon, 1987. Reviewed by Shelby D. Slocum, Pittsburg State University, KS. This book provides an explanation of the common misconceptions in communication.
Introduction: Being an allied healthcare professional requires not only the ability to meet standards and to be able to work in a consistent professional manner, but also to be person centred, compassionate and a good listener. Person centred care means that radiographers consider the individual, health needs, social background or lifestyle in order to find the best outcome for the patient. Diagnostic radiographers interact with people at the time in their lives when they are most likely to feel vulnerable, feel uncertain about their future or anxious about results. Therefore, person centred care can be achieved through good communication skills such as verbal and nonverbal which can aid the relationship between the radiographer and the patient to promote person-centred care. Also, it is good practice to involve patient into decision-making as it empowers patients and helps radiographers to perceive things from the patient’s point of view.
While these explanations for differences in communication apprehension levels all are persuasive, their impact is limited to differences across different families. Little attention has been directed toward differences in communication apprehension level among children within the same family. Randolph and McCroskey (1977) advanced what initially appeared to be a promising theory designed to explain differential communication apprehension levels among children within the same family as a function of birth order and family size. The first study they conducted yielded substantial support for their theory (Randolph & McCroskey, 1977), but subsequent research, which involved a much larger sample of subjects permitting a more powerful test of the
Making a Difference in My Community What are your long-term personal and education goals? How has knowledge or awareness of your own culture and other cultures affected your understanding of yourself? What key experiences with your own and/or other cultures influenced your goals and your interactions with others? Please provide specific examples.
Stuart Hall forwarded in his new model of communication that the production and circulation of meaning do not solely reside at any particular moment of the circuit model. Instead, he mentioned that the model (which he proposed as an alternative to the traditional model that works in a linear fashion) comprises of what he called “moments”. Hall used the term “moment” to refer to the circulation and distribution of meaning. These “moments” in the model include: “moment” of encoding, “moment” of the text, and “moment” of decoding. These “moments” in the communication model show that the production of meaning happens all throughout and is governed by the following principles: over determination and relative autonomy.
An event that was significant to me throughout clinical placement was when I forgot to introduce myself to a visually impaired client. The event that I encountered occurred on my second day of clinical placement at Fieldstone Commons. This event highlights the need for effective communication when treating a patient that suffers with visual impairment. I assisted in morning care for multiple clients, one client stood out to me in particular.
Self-concept, perception, and nonverbal communication are some of the most influential factors that can affect interpersonal communication. But interpersonal communication will be different for everyone and no two scenarios or influence factor will be the
On this week 's engagement, I would rank my quality of contributions at exemplary. I participated in 5 discussions and 2 video discussions. I responded to the discussion on what is the most effective communication. I explained that I felt face-to-face communication was more effective for me when communicating. I expressed my point of view that when using technology to communicate, there are so many more opportunities for the message to be conveyed wrong.
It is also known as nonverbal communication. This type of communication includes no words but gesture, body language, eye contact, posture or facial expressions. When we interact with others, we continuously exchange wordless signals. A considerable part of nonverbal communication is facial expressions as these indicate others about our feeling, attitudes, states of mind and relationships. Facial expression also plays a major role in communication since the expression on our face say a lot about our mood.
By having a better understanding of the world, you learn why the world acts the way it does. Not only this, but it also helps your understanding in day-to-day life. For example, why people stare at the numbers in an elevator and are reluctant to make eye contact in this setting. It helps you to stand back, be logical and rational before you simply react.
The two key topics in class in the last weeks, for me. Two of the most relevant topics developed in the last weeks were: non-verbal communication and the barriers to communication. Everytime we communicate with another person or group of people, we have to take into account some factors other than what we are actually saying that can affect how the message is going to be received: body language, tone, intonation, facial expressions, and others; this is what we understand for non-verbal communication. As we saw in class “55% of communication is body language, 38% is the tone of voice, and 7% is the actual words spoken.”
Our body language and non-verbal hints such as eye contact or the lack of it. Our highlighting the positive and negative aspects of our communication styles, skills and effectiveness we all experience when we communicate. In this report, we will study and observe that how effectively communication skills can improve with the example/inspiration taking from a
The world we live in today is predominately changing with the advancement of digital communication in the daily aspects of our life. The rapid growth and evolution of digital communication, has resulted in it now becoming the backbone of the way we interact with other people. Beginning from simple 160-character SMS messages to text’s influence on the internet including Facebook, Twitter, Blogs and Instagram and then introduced on our mobile phones with BBM and whatsapp; digital communication has become a part of our spoken discourse. Digital communication in every aspect has impacted our lives as it helps jobs and businesses communicate a lot faster through e-mail, multimedia and texting.
She highlights that when information is regurgitated, it is forgotten once it is no longer needed to pass the course. In contrast, in a good conversation the important material is highlighted and remembered (Hooks, 2010: 45). Hooks (2010: 45) believes that conversation highlights the importance of having a voice by giving students confidence that their voice can be heard. It also empowers students to see and know things in a different way (2010: 46). Lipman (1998b: 43) states that communication is crucial in order to practise critical
