Community leaders want to know enough resources have been devoted to crisis response and the victims, and that the organization is demonstrating leadership and the incident under control. They need information that can be transmitted to people who think they should know about the crisis, and they want to express their concern. Politicians want to inform their constituents, auditing regulations and laws to the adequacy in the light of the crisis, and want to have the opportunity to express their concern. Peak industry bodies want to learn about business issues such as the impact on revenue of your organization, any legal responsibility when the organization will return to work and that that protection was in place for employees. Finance industry stakeholders want to know the impact on revenue and profitability, and any likely financial consequences future.
Information needs to be readily available to both customers/colleagues and service partners in order to maintain high standards of customer service and build customer confidence. Delays in providing information could result in customers losing interest or damage our reputation causing customers to take their business elsewhere. 4.4 Evaluate the organisational procedures and systems for delivering customer service The organisation has set procedures and systems in place to support all our processes and help maintain expected service standards and service levels. All our procedures are detailed on the company intranet and our regularly reviewed and updated by our service improvement team. You can find step by step instructions for all process to help guide advisors and develop their confidence.
Besides, a situational analysis can be utilized to summarize all problems and opportunities that will affect the company. The internal and external effects within an organization involve the execution of strategic planning, defining the objective, budgeting, competitive entities, scanning/evaluation, monitoring, behavior, and culture. Furthermore, customer relationships and patient satisfaction are essential factors in HSO’s when establishing the benchmarks for implementing a situation analysis the include an internal and external plan. Patients/customers are vital within the external process. An external analysis process includes factors that influence the organization.
Hence, The purpose of a communications audit is basically to explore the strengths and weaknesses between management, typically, and employees, customers and other groups such as investors, the news media with the objective to improve future communications by developing a strategic plan, through a series of endorsements, and to determine where gaps exists which need to be bridged. On the other hand, Communication audit is a valuable way to assess the communication state and to facilitate a strategy for enhancement to be originated. Formerly, a strategic communication audit will identify precise aspects which need attention. A strategic communication audit is a methodical formal/and informal review of a company’s communication practices. It provides a snapshot of everything i.e.
Team development is an important issue in most organizations as it has a direct influence on its performance. Team development involves various stages that must be managed effectively by the team leaders so as to create an effective team. The paper herein gives a description of the team development process and the team management techniques to reduce the chances of fallout. The paper starts with an introduction to the case which involves two departments in an organization and finally describes the specific team development stages, Team Development Introduction The business environment is an ever-evolving beast, Change is a common phenomenon at every workplace, and it is beneficial to the business, the employees and other stakeholders in the
Therefore, the emerging paradigm-post modernism is concerned with challenging modernism traditions and beliefs. The emergent paradigm, that is-post modernism is aimed at ensuring that operations within an organisation are beneficial for the organisations stakeholders- employees, community and customer. Post modernism has brought with it a shift in communication in organisations and institutions, doing away with top-down, monologous communication- the traditional method of communication where organisation leaders, agency leaders and institution leaders often gave instructions and information to their subordinates disallowing for dialogue creation within the structured institutions. Post modernism however states that it is important for all parties affected by the institution to be involved and contribute in the formation of the narrative thus introducing the formation of a dialogue of networks where communication takes place from down- up or middle- up. It has become extremely important and advisable for organisations to listen and take into consideration their stakeholder’s needs and wants thus creating a cohesive and healthy relationship between the superior, organisation leaders and those less or with no power.
These are courses of actions used in the development and implementation of business continuity plan which are approved, documented and funded by the management of the organization. The results of the business impact analysis will be supported by the business continuity strategies (Kildow). Some of the emergency situations that can be covered by the continuity strategies are denial of access, failure of infrastructures and personnel or key resources loss (Burtles). The BCM strategy covers the general issues that ensures the protection of an organization's capabilities to provide ways in continuing its business activities. At the level of corporate strategy in this new economy, the board has to be clear what are the paths that the company should be following
Discussion Nestlé’s Corporate Social Responsibility consists of looking further then the own company needs or profits and pay more attention to other stakeholders. Everyone concerned or connected to the company business will get a closer look on their situation and will be treated right. They divide the stakeholders in two categories; the first being the internal stakeholders such as employees and shareholders. The second category is external stakeholders where we find the suppliers, customers, environment and so on. A multinational as big as Nestlé plans on the long term, which is why they put a great deal of research into finding out how a business is successful.
According to Nordquist (2006), the effective communication or conversation happen when a sender’s message is fully understood by the receiver. There are many different models of interpersonal communication process, but here are some of the key elements, the sender or communicator which is the person who initiates a message, the receiver or interpreter whom will be the one that decoding the contents of the message given, and the feedback which given to the sender by the receiver. The importance of communication cannot be measured in the world of business and personal life. While, the effectiveness of communication can leads to communication. Sender The most important steps in
Project managers approach to understand the importance of Organization Politics and tactics to use this for success of Projects is make him successful manager . Mostly we take politics as negative or distastefulness factor , but this is true that competent project managers use suitable political tactics to achieve thier project success. (Jeffrey K Pinto ,
Forum 11 Johan Rivera Liberty University Introduction The main focus of chapter five, six, and seven of Resilient Leaders, is to understand what a leader needs to be prepare for a crisis. These chapters describe the role of a leader from the beginning, the middle, and the end of a crisis. This paper will discuss three concepts that include condition setting, helping others weather the storm, and rebuild the team. Condition Setting In any organization, unexpected crisis can occur; it is for this reasons that leader needs to be prepared before hand to minimize the impact of a crisis in the productivity of the organization. Condition setting is a tool that allows leaders to build a system that will educate employee, providing several options