Incremental Flow: Case Study

Incremental Flow
Incremental slow deals with the procedural steps that are taken in a hospitality venue in order to ensure a steady flow of service to each customer. In order to achieve successful incremental flow, service must occur in steady increments. The importance of maintaining incremental flow is its effect on timeliness. A flaw in flow will decrease service time and can lead to guest satisfaction. It is essential to break service into distinct increments. In order to manage flow, a service provider can utilize reservations, have seating patterns. have the ability to adjust for large groups, incorporate waiting procedures, have multiple service stations, as well as staff employees at different increments. Our benchmark for flow was to observe alternating steps of service. We expect that there will be a standardized reservation and seating pattern.
Strength 1 (Kristen)
One of the greatest strengths I noticed was that this particular Eureka! location has a decently sized patio where guests can wait before they are called for a table. I only visited Eureka! Claremont on one weekend

I was very impressed during my first visit to Eureka! because of how often they refilled my water glass. I am a huge water drinker and can go through several refills a meal. It was pleasant to not have to wait until my glasses was empty to receive more water. One of my pet peeves in a restaurant is sitting at a table without water for a long amount of time. This often happens to me because I tend to drink more water than those around me. Although there were times at Eureka! that this issue occurred, I know that their servers are trained specifically to keep customers’ waters filled. I was told by the General Manager, Anthony Duran, that all of the staff tries to stay one step ahead and should refill water after it is halfway