In “Learning to Serve: The Language and Literacy of Food Service Workers”, Tony Mirabelli presents the genre of communication used by waiters and waitresses as one which requires more skill than is usually assumed. Through the use of internet sources such as “hate mail” directed at websites, Mirabelli shows us that people who think the job of a food service worker is easy are quite common. He shows us the assumptions people tend to make through many examples such as economists who suggest that food service workers lack education needed to be considered “knowledge workers” and do mindless, routine tasks that anyone can do. Through examples of food service workers, including himself, Mirabelli contends that waiters, though in some cases uneducated,
Acquiring a job, whether it be in a doctor’s office or a fast-food restaurant, can transform a person. Jobs tend to educate employees, either indirectly or directly, both about themselves and life in general. In Climbing the Golden Arches, nineteen year-old Marissa Nuñez discusses how her employment at McDonald’s transformed her into a mature and skilled employee. Within her personal narrative, Nuñez mentioned how she faced both pleasant and unpleasant circumstances while working at McDonald’s, all which prepared her for her future career. At McDonald’s, Nuñez learned how to fulfill her role of being an employee by becoming an expert at all the placed stations, dealing with the various types of customers she encountered on a daily basis, and
Similar to most restaurants that start out it had struggled financially. While most of the staff, made up of high school students, did not know of the difficulties, management did. On this day, management was in a festive mood since there had been significant improvements in the finances. This had also contributed to Ben’s desire to do something special for the
Ehrenreich mentions “The regulation poster in the single unisex rest room admonishes us to wash our hands thoroughly,” in her essay; However, there is almost no one following the instruction because “there is always some vital substance missing—soap, paper towels, toilet paper”. Although workers may want to follow the instructions, it is impossible for them to do so because they “never found all three at once ”. The effect of describing the deficient rest room is to highlight the fact that the owner of the restaurant is so stingy to the workers that the owner refuses to provide enough substance. Thus, the readers can better understand the terrible environment that the workers live in. In short, with mention the dreadful environment of the kitchen and the rest room, the audiences are able to know that lower workers work in a grubby environment and how they have been treated by the upper class.
Namely, if efficiency is achieved when the waiter maximizes his effort; the waiter is motivated to increase his effort. The framework offered by the writers helps interpreting the results they find concerning the efficiency of tipping behavior, which according
In the article “Why Should I Be Nice To You: Coffee Shops and the Politics of Good Service” by Emily Raine. Base on her gamut of service jobs experiences, the good service in coffee shops is not an issue because it is unlike table service, the good service will translate to amount of tips, there are big amount of costumers at coffee shops, and the average of spans interaction with each costumer is about ten seconds. So that the good service in hospitality industry such as coffee shops is unnecessary. As most hospitality industry, the paid in café is the minimum wage to employee, and the work is tedious ad repetitive.
In the essay “Working at Wendy’s,” Joey Franklin states, “I only applied here because I knew I would get hired, says Sara the first night I work with her.” This situation related to my experience when I am hunting the job. In that time, I do not care what my job is as long as I realized that I need to help my family to pay my tuition fees and to other expenses. However, on the first day of my job I am not sure how to associate with another employee and to communicate to the customer because I am
Everyone knows that tipping is an act of kindness that I put towards those who provide service beyond the expectation. Michael Lewis, a convincing author that addressed the pros and cons of tipping. Whether the workers were an excellent server or a poor server determines the amount of the tips that is given. In “The Case Against Tipping,” Michael Lewis created an arguable topic that can in truth get people thinking, but his essay lacks the evidence of logic. Michael Lewis’ first point was valid.
In the restaurant context, a restaurant is like a stage for service staffs to perform their service to the customers (Schechner, 1988). Therefore, this is important to service staffs to know as emotional labor how to service customers with the right knowledge of display appropriate facial and bodily movement. The service staffs are expected to create a good impression to the customers by control their bodies, personalities and emotions purposely which means the things that they are doing may not be what they feel or a genuine (Hochschild, 1983). According to Karla Erickson in “Bodies at work: Performing service in American restaurants”, she has discussed how workers use their bodies in their work to serve customers and create positive experience
Tipping has become a huge debate within America. Many times people are unsure of how to tip and what to tip when at a restaurant. In countries overseas like Japan or in Europe, they work their tips into the prices at restaurants. Many claim that this is the way restaurants in America should start to do things. In the article “Don’t Forget to Stiff Your Waiter” by Nachum Sicherman, he argues that tipping is out of date and poses the question of why tipping even came about.
In “The Case Against Tipping,” Michael Lewis argues that we are growing into a society that tips someone “for doing what they’ve already been paid to do” (22). Lewis believes that the more thought the customer puts into deciding whether or not to tip, the more unpleasant it becomes (21). It is putting you under pressure to make a decision based on whether or not the employee needs the money. Lewis continues by arguing that no one who is going to buy a coffee is “evaluating the performance” of the person behind the counter (21).
The interview questions were based on the “six characteristics of a discourse community according to John Swales” (Swales, 1990) as well as “the chacteristics of an activity system according to Elizabeth Wardle and Donna Kain” (Donna Kain, 2014). During, the interview many of the questions allowed for further discussion to take place about each individual characteristic of the community and how that characteristic benefits the community. Similiarily, in the interview other topics were discussed such as events that were going to take place in the community and how those events connected with the “ motives of the association” (Donna Kain, 2014). The interview was conducted like a conversation to easily receive information concerning the characteristics of an activity system or discourse community. The readings contributed to the interview as well by defining the characteristics to make it easier for the interviewee to understand the different concepts being discussed.
Particularly, we join in their discourse communities to learn about their world. As we know Sarah has no clue about Adnan, the key to open Adnan’s world is contacting with his family, friends, teachers and others who know him. Therefore, I want to test one of the evidences that I list above is Sarah meets and interviews people in Baltimore who come from different discourse communities. According to Adnan’s friends, “He was an honor roll student, volunteer EMT. He was on the football team.
Creations, like most things in life, are improvable. Ideas and theories are always evolving into different ideas or more sophisticated ones. Discourse communities is a term that has been debated over the years. Three of those debaters are James Paul Gee, James P. Porter, and John Swales. In this essay I will analyze what each of these writers see as the definition of a discourse community while comparing specific points that each of them have regarding their personal view on the subject.