Explain the concept of continuous improvement
Continual improvement is a key element of total quality. One talks about improvement of products. Whatever they may be. In most cases, it would be more accurate to talk about continual improvement of processes that yields improved products and services. Those processes can reside in the engineering department, where the design process may be improved by adding concurrent engineering and design for manufacture techniques, or in the public sector, where customer satisfaction becomes a primary consideration. All people use processes, and all people are customers of processes. A process that cannot be improved is rare. Most people have only a general idea of what processes are, how they work, what external
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Kaizen means making changes for the better on a continual, never ending basis. The improvement aspect of kaizen refers to people, processes, and products.
If the kaizen philosophy is in place, all aspects of an organization should be improving all the time. People, processes, management practices, and products should improve continually. Masaaki Imai gives an overview of the concept that is summarized in the following paragraphs:
Kaizen value system
The underlying value system of kaizen can be summarized as continual improvement of all things, at all levels, at all time, forever. All of the strategies for achieving this fall under kaizen. Executive managers, middle managers, supervisors, and line employees all play key roles in implementing kaizen.
Role of executive management
Executive managers are responsible for establishing kaizen as the overriding corporate strategy and communication this commitment to all levels of the organization, allocating the resources necessary for kaizen to work, establishing appropriate policies, ensuring full deployment of kaizen policies, and establishing systems, procedures, and structures that promote
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Total quality management focuses on continuous improvement of organizational processes resulting in high quality products and services. The ideal goal of total quality management is do things right the first time and every time. The customer is the ultimate judge of quality.
Quality cannot be improved without significant losses in productivity. It is imperative that the top management provides leadership and support for quality initiatives. Quality goals are moving targets and improving quality requires establishment of effective metrics. The three aspects of total quality management are counting, customers and culture. Customer’s impression of quality begins from the initial contact with the company and continues throughout the life of the product. All departments of the organization must strive to improve the quality of their operations. Value based approach relies on service dimensions like reliability, responsiveness, assurance, empathy and
Seminar One Application Assignment Synopsis: Advia Credit Union has had a significant impact on the development of my value system throughout my adult years. Yes, I do agree that many of my values were in place by the time I started my employment there, but working for my credit union has really helped me define and live by the values I have. Understanding what a credit union is is the first step. A credit union is a not for profit organization created to serve its members.
Performance objectives? Strategies? Action Steps for
Essentially it is the idea that everyone should have the same goal in mind, and should - as a team - work towards it. This will foster a team ethos and spirit, and will see the team work together to obtain their goal. By essentially having your team “buy in” to the idea of achieving this goal together, you motivate them to work as a team and will achieve better results. It is not enough to simply set that goal though, the leadership is integral to its completion and should strive towards it alongside their subordinates. For instance if there was a set list of jobs to be done, the leader should assist and direct when
I wonder if customer service is a just a word or an actual mission for retail and customer based businesses. One thing is sure at Kudler Fine Foods customer service is the mission and our goal. With that being said there are many variables to just deliberately delivering quality customer service. Specifics like, caring, joyful, and positive personalities are required in order to carry an appropriate customer service experience. One way to ensure that our personnel is providing the right customer experience is to provide incentives to those who go above and beyond.
If employees are not familiar with the company’s goals and what the company is expect from them they won’t be able to perform good. Successful organizational culture requires a team work. Johnson should establish the espoused values of the company. These are the stated values and norms that are preferred by the company (Kreitner, 2013, p.63). Johnson should set the basic assumption which values employees (Kreitner, 2013, p.65).
On page 131, Harutomo explains how he and Kansuke had to keep busy by distributing rice and millet to the soldiers and how sometimes, some soldiers would come complaining to one of the two claiming someone had stolen their share of food. This relationship between Harutomo and Wada Kansuke with the soldiers reminded me of a parent and child relationship in a sense. This may sound funny, but a lot of kids fight with their friends/siblings and come running to their parents, blaming the other.
Furthermore, a leader can play a significant role in terms of judging and decision making in a more complex changed phenomenon. According to Cummings and Vorley (2007) to clarify and shift IBM’s culture, it needed to change its approach. Participative Approach The Participative approach, is often called the democratic leadership style as participative leadership values the input of team members and peers in general, but the responsibility of making the final decision relies with the participative leader. Participative leadership increases employee morale as employees make contributions to the decision-making process. It shows the employees and tends to make them feel as if their opinions do really matter.
Personal Mastery in a subject matter or situation can be described as an individual’s ability to determine what is important and work relentlessly to achieve same. The change generators displayed personal mastery and persisted despite the change in government to ensure that the change was initiated and achieved. Shared Vision Building can be described as the development of a picture and a vision of the future that everyone can agree to and are committed to achieving. This is shown in the case where it was stated that employees did not object to the proposal and that they agreed that the service was poor, felt ashamed of it and accepted the change was necessary. Senge describes a shared vision as follows: “People are not playing according to the rules of the game but feels responsible for the
Drawing & Commercial Production Process. • In case Suppliers come across issues during Commercial Production then it takes time to adjust the
“An organizational strategy is the sum of the actions a company intends to take to achieve long-term goals (Johnson, 2016)”. Organizational strategy is derived from a company 's mission, which tells why an organisation is in business. There are three important aspects of organizational strategy such as resources, scope and the company’s core competency (Johnson, 2016). As Johnson (2016) postulated that top management produces the larger organizational strategy, while middle and lower management adopt goals and plans to satisfy the overall strategy. Germano (2010) states that leadership has a significant impact upon organisation and its success, whereby leaders determine values, culture and employee motivation.
Process Strategies The process strategies, for such a large manufacturing company, would need to be varied. The production process type would be determined by the product life cycle stage at that time (Thayer 2004).Product life cycles for items such as smartphones and tablets do not generally follow the standard life cycle stages. The maturity stage can be interrupted by discontinuation or irrelevance of a technology, which recommences the cycle (Giachetti & Marchi 2010). Incidentally, during the product life cycle of these items, a cyclic improvement of both process and product is required to stay in contact with market changes.
Chapter Two: Literature Review This chapter provides a review of the literature that has studied related topics to the concepts of Total Quality Management (TQM) and Teamwork among healthcare environment. The literature review included a search of multiple databases: Science direct, Pubmed, Google scholar and Wiley online library. The keywords utilized in the search engines were: Total quality management, teamwork, teamwork in healthcare and teamwork improvement. Organizations all over the world have to use different techniques for quality improvement.
In my own words, total quality management approach is the ceaseless procedure of lessening or disposing of blunders in assembling, streamlining store network administration, enhancing the client encounter and guaranteeing that workers are dependent upon pace with their preparation. Total quality management aims to hold all parties in the production process as responsible for the general nature of the overall quality of the final product or service. Total quality management is a management philosophy and company practices that aim to harness the human and material resources of an organization in the most effective way to achieve the objectives of the organization (Hoyle, David 2007). This theory consists of eight principles. The first principle is customer-focused organisation.
Coordinate with customer relationship management to identify customer articulated needs 2. Select materials and suppliers in conjunction with procurement 3. Develop production technology in manufacturing flow to manufacture and integrate in to the best supply chain flow for the product/market combination G. Manufacturing Flow Management The manufacturing process produces and supplies products to the distribution channels based on past forecasts. The production process has to be flexible to respond to market changes and Mass Customization must absorb.
The fundamental philosophy behind Kaizen is continuous improvement and “do it better, make it better”, despite whether there are any issues