Kau Kai Nasi Kandar Restaurant Case Study

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ORIGINAL KAYU NASI KANDAR SDN BHD Issue 1: Does the price charged by the restaurant reasonable? Case information The Kayu Nasi Kandar restaurant in Penang is in trouble with the Domestic Trade, Cooperative and Consumerism Ministry for the second time in three days over allegations of overcharging patrons. The restaurant had received a visit from Domestic Trade, Cooperative and Consumerism Ministry, KPDNKK after another customer was charged a whopping RM20.00 for 5 stalks of okra (lady's fingers). In explanation for the RM20 okras, managing director Burhan Muhamad argued that it was the result from the "human error", which is, the cashier accidentally typed in RM4.00 for each okra instead of RM0.40. Three days before, the restaurant was raided by officials from the KPDNKK after an angry customer complained about having to pay…show more content…
Although, to be customer fair, roti tisu is made pretty huge. However, after his explanation, he was issued a notice under Section 21(5) of the Price Control and Anti-Profiteering Act 2011 that demands the restaurant provide a valid explanation within three days for the price hike. Besides that, a Facebook post claimed that the restaurant overcharged its customers and is being shared widely on social media, but the manager of the restaurant denied the allegation. According to the post by Jonathan Bong on March 19, he was charged RM60 for a piece of squid and RM26 for a small plate of mutton. He also posted the receipt which listed out several other items amounting to RM312.10 including Nasi Briyani (RM48), two types of chicken priced at RM26 and RM10, Fried eggs (RM12), Nasi Kandar (RM12), Vegetables (RM24), and drinks priced at RM24.10. “Don't ever go there. Just because I had some foreigners with me, got ripped off. Last time ever,” Bong awared us on his page. In the comment section, Bong indicated that he went to the restaurant with seven other

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