Total Quality Management Essay

8105 Words33 Pages
Chapter 2 Literature Review
2.1 Definition of key terms
Total Quality Management: A management approach of an organization centered on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organization and society.
Performance: The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed. In a contract, performance is deemed to be the fulfillment of an obligation, in a manner that releases the performer from all liabilities under the contract.
Pharmaceutical Company: The pharmaceutical industry develops, produces and markets drugs or licensed pharmaceuticals for use as medications. Pharmaceutical
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General procedures focus on areas like review of internal documentation, undertaking completeness tests and looking out for errors and omissions. Whereas Source-Category Specific Quality Control procedures are more directed towards specific product needs like some chemicals need their activity regularly checked and some have different storage needs2.

Sallis states that the concern of QA is about preventing faults occurrence in the first place. Quality is designed into the process to ensure that the products are produced to a predetermined specification. Sallis argues that the quality of the good or service is assured by there being a system in place, known as a quality assurance system, which lays down exactly how production should take place and to what standards. QA, then, is a managerial process that can be applied to all manufacturing processes and aims to achieve quality through preventing faults.
Sallis also argued why Quality Assurance has become the key elements of the modern day business process and gives us the idea through the following 4 points:
1. The Moral
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TQM, as discussed above underpins the needs of the market and it is particularly useful as it can be used as a rule of thumb across all the departments and it not just limited to Manufacturing/Production areas. It acts as a check list that helps to eradicate non-productive activities and wastage. Nowadays businesses are more concerned with the dedicated teams that can take out the non-productive processes to add efficiency and effectiveness which can ultimately boost the profitability. This has been noted to bring positive attitude, self-development and increased interest in employees towards their
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