Malaysia Airlines Case Study

It is now as safe as any airline in today’s world. The reason Korean Air succeeded was because it “acknowledged the importance of its cultural legacy.” Gladwell (2008) Plane crashes are rare, but they are often sad and tragic, we demand explanations for them. Korean Air turned itself around, but how did it manage to do so? This is why Gladwell discusses the importance of cultural legacies when it comes to avoiding tragedy and

Lastly Dwyer and Flynn provide logical reasoning for why there were struggles with the evacuation process and why there was poor communiction between police, firefighters and co workers and citizens. "The 1938 code had required that the columns of tall buildings be able to stand against fire for four hours; the new code reduced that to three hours. For the floors, the earlier code had demanded three hours of fire protection, the new code cut that to two" (pg. 106) This quote shows how the bulding was getting more and more weak and unsteady through out the years with less fire protection which means the building is not capable to undergo huge amounts of fire and smoke from the attack. Which explains why the building collapsed just a couple hours after the attack.

The passenger’s family had a lot of questions regarding how their loved ones died. Were they conscious while the plane was coming down? Did they feel anything? Could they have felt anything? (Miller) Before the report was released, the passenger’s families were briefed on what happened.

The media was reporting the stories in the most up to date ways possible to keep the public

Acting as a positive person with ethical views in the workplace, she was friendly and liked by her peers, whom had little understanding of her capabilities. Moral disengagement and Machiavellianism are two ideas that represent Grants mindset. Machiavellianism is associated with the unethical way of thinking, describing a person who manipulates and deceives others for personal gain. This theory, named after an old philosopher, promotes a self-interested and opportunistic person, whose actions are justified by the end outcome (Trevino & Nelson 2014) (Sakalaki, Richardson & Thépaut, 2007). In Grants case, her fraudulent act of stealing money was justified with her ability to acquire all the equestrian gear she desired.

With the information released to the public, they hope that it will impact them in one day helping to save their

Delivering the news timely shows individuality on the managers part and can also strengthen employee relationships and lay the groundwork for added trust providing conditions improve (Cardon, P.2013).

Critical incidents occur on an every day basis, and examining them forces us to investigate the situation deeper. The critical incident I experienced can connect and relate to many communication theories we have learned about thus far. As a junior in high school, my priorities were completely focused on school, college and the SAT’s. Worrying about anything else was completely out of the question.

When the local media learns about this news they immediately conclude that the Cessna caused the

Or else we might be able to also announce through newspapers or any news channel. vii. You need to fire someone who has been performing poorly for some

It got to be clear to senior Toyota supervisors that their state of mind and acting could never again be transmitted exclusively

He also provides follow developments, which may cause a media crisis. In condensed form, he informs the crisis headquarters on the trend of the media environment and the attitude of journalists and the company's position - escalating to a negative or positive steps towards supporting the person responsible for external communication is the most common intermediary in the communication between the organization and its publics. The main objective is to build confidence and preserve the trust at the critical moment when the test is placed legitimacy to the company. In keeping with the pattern of

The success in crisis management depends largely on how quickly and accurately your organization communicates with its stakeholders. Interested parties have something at risk, and therefore something to gain or lose as a result of the organization's activities. Using their influence, stakeholders are the key to the environment in which your organization operates and therefore its subsequent financial and operating performance. During a crisis, the organization has to look at itself from the standpoint of your stakeholders' because the stakeholders will be more interested in how the crisis incident affect them. They expect your organization to communicate with them, so it is vital to be proactive, if possible.

When a crisis strikes, leaders often come to endure great stress, while there is still the necessity to make quick and solid decisions. Two others mentioned are effective communication, and risk taking in the sense that a leader should not rely on old habit too much, and be innovative with their decision, instead of making rigid decisions. Hayata (2012) argues that the leaders at TMI were expected to: “(1) put the nuclear reactor under control, (2) assure the safety of residents near the reactor, […] (3) deal with radioactively contaminated food and water, and most importantly (4) convey the accurate information to the public.” It went wrong from the beginning on, when the accident was not even reported to the local government, but attempted to be

Hong Kong Dragon Air is Hong Kong-based international airline, belonging to of the Cathay Pacific Group. The airline was established in 1985, and operates a fleet of narrow-body A320s and A321s, which were both powered by V2500 engines manufactured by International Aero Engines AG (“IAE”) for both passenger and cargo service to destinations to destinations across the Asia-Pacific region, and China. Their vision is to be the World’s best regional airline serving China and beyond. Their missions; places emphasis on safety and operational excellence with customer focus. The airline seeks to embrace innovation by implementing ideas that improve their business.