Malaysia Airlines Case Study

Following are the knowledge areas that are used to breakdown the problem: Business Continuity and Disaster Recovery Plan- Business Continuity and Disaster Recovery Plan is very important for business to keep business running in case of system failure. iPremier did not had updated business continuity and disaster recovery plan. iPremier did not fully trained their employees on importance of business continuity and disaster recovery plan in an emergency situation, which resulted in distraction among employees. It was very important for iPremier to establish a business continuity plan and acknowledge their employees because disasters comes without alert. As mention in the case study, when the Bob Turley calls Leon to ask about business continuity

However, she chose not to inform Miss X of the impending trauma case, as she did not recognize that there would be a problem ensuing. This was a failure on building an effective relationship with superiors as Kelley (1988), explains that critical thinking and active followers in the organization must inform their higher-ups about critical happenings concerning the company. This is to ensure that affiliations are fortified and support is improved when providing support to their superiors and the company (Kelley, 1988). Bass (1990) defined that the level to which an individual tells others anything and ensures that they understood it is known as communication effectiveness. There was a clear breakdown in effective communication here as no information was transmitted to Miss X. When the trauma case came through the emergency department, it was found that due to the high urgency of the injury, immediate surgery had to be performed.

Hong Kong Dragon Air is Hong Kong-based international airline, belonging to of the Cathay Pacific Group. The airline was established in 1985, and operates a fleet of narrow-body A320s and A321s, which were both powered by V2500 engines manufactured by International Aero Engines AG (“IAE”) for both passenger and cargo service to destinations to destinations across the Asia-Pacific region, and China. Their vision is to be the World’s best regional airline serving China and beyond. Their missions; places emphasis on safety and operational excellence with customer focus. The airline seeks to embrace innovation by implementing ideas that improve their business. (REF).

Engstom: Case Study Companies big and small at one point in time come face to face with an issue or two. The business owners, the managers and even the employees can be affected. In the workplace there is actually no such thing as “perfect” communication. There can be two types of communication, negative and positive. Positive communication is understanding what is being said and negative communication is not understanding, it is that simple.

Communication in a crisis is vital. It is often the first aspect of teamwork to go because many team members have different ways of dealing with a crisis. It is important to slow down for a moment and communicate what you are doing so there aren’t any errors. Simply stating what you are doing allows the other teammates to plan for their next steps. Organization is also hard to keep when things change unexpectedly.

Or else we might be able to also announce through newspapers or any news channel. vii. You need to fire someone who has been performing poorly for some

1.0 Introduction to Strategic Management Strategic management practices the formation; achievement and reaching the major objectives executed by the management of the company, by considering the capital and a task of the internal and external environments in which the company wishes to compete. 1.1 Introduction to Singapore Airlines Singapore Airlines (SIA) is established in year 1972 with remarkable performance among its competitors in the industry throughout its 35-year-long history till date (Heracleous & Wirtz, 2009). According to Singapore Airlines (2014), SIA is one of the youngest aircraft fleets worldwide to destinations crossing a network of more six continents, with its iconic Singapore Girl providing excellent standard of service to customers. Throughout the years of operations, SIA has an impressive ever-growing list of industry 's leading innovations such as offering free headsets along with a choice of meals and drinks in Economy Class in the 1970s, followed by introducing satellite based in-flight telephones in year 1991, involving an ample panel of renowned chefs, the International Culinary Panel, to provide lush in-flight meals in year 1998, developing audio and video on demand (AVOD) capabilities on KrisWorld in year 2001, and lastly flying the airbus of A380 from Singapore to Sydney on 25 October 2007 (Singapore Airlines, 2014).

One of the main issue was the lack of communication and understanding between the key decision makers and IT team. These two parties were very disconnected in

Besides the issue mentioned above, the team from the airline were not able to build a relationship with outsourced suppliers. Finding a solution to the issues in pursuing multiple vendor sourcing strategies, the airline centralized IT department. This did not end there because the procedure of collecting information on IT needs and passing to IT for implementation was done in the same way for both local and spanned different branches IT requirements. This has caused the IT to work slowly in implementation and they were unable to respond according to the real business needs that were collected by the business

With the information released to the public, they hope that it will impact them in one day helping to save their

When communication was use, it was clear and concise, however I noticed a couple times communication was lacking. A situation of this pertains to the nurse whom went to lunch but did not relate that information to the other nurse. This action could result in serious consequence that could in danger the patient. It is important

The management initially failed to publicly acknowledging the problem that raise concerns for the shortcoming of their inadequate controls to detect the fake

The media was reporting the stories in the most up to date ways possible to keep the public

When the local media learns about this news they immediately conclude that the Cessna caused the

Aircraft Performance Through the chaos and mayhem of World War 2, the aviation industry made significant advancements in its technology. After the war ended, this technology stretched and expanded to the farthest reaches of the world. Frank Whittle of England and Hans von Ohain of Germany both created the world of aviation that we live in today. Both men did it without the knowledge of each other throughout the 1930s and 1940s.