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Four Seasons Hotel Case Study

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Role and responsibilities of PSL
PSL is made up of many members who come from various backgrounds. The professionalism and expertise of PSL’s team extends to many departments within the company. PSL has top chefs, accountants, finance and IT teams etc. The company hires staff with previous relevant experience and good performance in their respective fields. To be able to provide the best service to the client, each of PSL’s teams are matched according to the requirements of the project.
Recruitment, training and development
PSL vaues staff and trains them to facilitate the needs at workplace. The company is a firm believer in the reword system and offers monetary incentives for excellence. As such, the company believes in meritocracy and a spirit of enterprise.
PSL is also committed to fair and non-discriminatory practices. Employees and employment decisions will not be made based on gender, race, religious belief marital status or disability. PSL advocates work-life balance and offers flexible hours working from home and day-care services to members of staff.
• Executive Chairman: Ivan Shenkman …show more content…

Four Seasons hotel is committed to high quality service and excellence in order to pamper their guests. Four Seasons hotel first partnered with PSL in 1993 to secure top quality produce and requested consultation services with regards to food management. PSL was able to modify the food procurement process of Four Seasons and guided them through the challenges in order for Four Seasons to meet their objectives. Four Seasons chose PSL because of the professionalism exhibited in their food procurement processes. In one year alone, PSL was able to help Four Seasons save up to 250,000 pounds and resulted in better performance and service standards at Four Seasons. Other sister hotels also utilized the services of PSL in 2003 and 2005 as a testimony to their commitment to excellent

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