ipl-logo

Public Transport Satisfaction

1005 Words5 Pages

This element, particularly in the Middle Eastern cultures, where the social & cultural life has been formed in a manner that societal communication with other people improves the society, is more important (Naseer, 2002). Even though satisfaction has been well-defined as the difference between anticipation and enactment, but there are dissimilarities between quality and satisfaction. For example, Parasuraman (1988) argues that satisfaction is a conclusion made after experience while quality is not the same. On the other hand, in satisfaction literature, expectations for goods is “would”, while in service quality literature, expectations for goods is “should”. Cadotte (1988) has introduced another group of elements known as neutral factors. …show more content…

New services are being developed and old ones are being improved. However, an increase in supply will not automatically lead to a corresponding increase in demand and satisfaction (Fujii& Kitamura, 2003 and Mackett& Edwards, …show more content…

The aim of this study is to investigate whether or not more public transport results in more satisfied citizens. By more, we mean any increase in the objective service supply, for instance, an increase in the number of bus departures, a new metro line, or new vehicles. The objective is to fill the identified knowledge gap by analyzing the objective supply of public transport and its relationship with the satisfaction levels reported by travelers. Public transport should become part of a solution for sustainable transport in the future. However, in order to keep and attract more passengers, public transport must have high service quality to satisfy and fulfill more wide range of different customer’s needs (Oliver, 1980 and Anable, 2005). Another situation that causes traffic congestion is mix road use between motorized and non-motorized vehicle, which is very common in Kathmandu valley. There is an intense competition for road space and traffic does not operate in good order. Lane discipline is low and even nonexistent for motorcyclists. Motorcycles, making up the majority in the traffic fleet and dictate how traffic

Show More
Related

  • Chapter 14 Transportation Dialectical Journal

    1016 Words  | 5 Pages

    Chapter 14 - Transportation At the beginning of the book, I discussed the motivation for this book. For those of you who forgot, I had a nail in my tire and paid extra for service because I checked the wrong box on the service request form. In this chapter, I am confident that you will get a better grasp of transportation. Owning a car

    Read More

  • What Are The Political Factors Affecting Subway

    1546 Words  | 7 Pages

    Introduction Subway is an American fast food restaurant franchise that primarily sells sandwiches andsalads. It is owned and operated by Doctor 's Associates Inc. Subway is one of the fastest growing franchises in the world, with 44,280 restaurants in 110 countries and territories as of September 18, 2015. ] It is the largest single-brand restaurant chain and the largest restaurant operator in the world.

    Read More

  • The Bus A Modern Panacea Analysis

    744 Words  | 3 Pages

    How do you travel in the Bay Area? Have you ever worried and stressed out about catching a bus or train, and how many times did it come late or you missed it? According to the article "The Bus, a Modern Panacea," Lester Detroit argues that people should stop their individual car driving lifestyle, and shift to public transportation since it is the "cure-all solution" for many local and global environmental issues. Detroit claims that mass transit is convenient for students and saves them money. Besides, Detroit suggests public transit for reducing traffic congestion and decreasing oil consumption.

    Read More

  • Danger Of Speeding Research Paper

    906 Words  | 4 Pages

    Speeding is a issue to the highways and the local roads as well. Many drivers take the local roads to escape traffic, which causes many accidents. The local streets’ accidents contribute to more than half of all the vehicle accidents.

    Read More

  • On The Subway Essay

    758 Words  | 4 Pages

    Society has always worked to benefit the rich from the poor’s struggle “On the Subway” by Sharon Olds helps to highlight the difference and prejudice instilled to the core of individuals in society. Through the use of imagery, poetic devices, and tone she emphasizes the contrast between the two portraits in the poem. Additionally, the light and dark imagery helps to illustrate the antithesis between the portraits in the poem. For instance, the poem begins with the speaker, noticing how the “black sneakers laced with white” look like “intentional scars”.

    Read More

  • The 57 Bus Essay

    965 Words  | 4 Pages

    Crime runs rampant. This is common knowledge. You hear about the old lady who was mugged walking through a subway station. Or the bank in your neighborhood that was broken into. The child that went missing a town over.

    Read More

  • Comparison Between Home Depot And Lowes

    872 Words  | 4 Pages

    Thus, increasing the business revenues since professional clients are more steadfast with greater order sizes than average consumers. Integrated Retail

    Read More

  • St. Pancras Station Case Study

    741 Words  | 3 Pages

    In this analysis I will discuss how the Victorian Gothic style of St. Pancras Station was developed as a result of innovative engineering. St. Pancras Station revolutionized structure, material, and texture as these features were described by some “tasteless travesty”. As it was appreciated for its Victorian Gothic style it was admired for its material choice of iron and glass. William Henry Barlow designed St. Pancras to compete with other stations such as St. Paul’s and Marylebone in the late 1870’s. His construction and styling of individualized the building.

    Read More

  • The Pros And Cons Of The Trolley Problem

    2262 Words  | 10 Pages

    Trolley problem, initiated by Philippa Foot, is a situation in which there is a runaway trolley and the only way to save five people on the tracks is to sacrifice one person (Kvalnes, 2015). There are many versions of the trolley problem with regard to how the one should be sacrificed, make trade-offs in order for five persons to be saved. In this paper, there are two trolley case used to compare with the autonomous car case. The first case, called the switch case, come from Philippa Foot (1967), in which there is a third person who are standing next to a signal switch.

    Read More

  • Five Forces Auto Insurance Industry

    864 Words  | 4 Pages

    The switching costs are high, so customers would somewhat drawback with fear from moving to a new firm leaving the reliable one. This is a heavily regulated industry. 4. Threat of substitutes Low threat of the substitutes as it is determined by the three factors in the industry which are brand loyalty of the customers, switching costs and the belief in effectiveness of new products/ services. Customers are brand loyal in this

    Read More

  • Personal Narrative: City Bus To Glashan Public School

    446 Words  | 2 Pages

    During the summer of 2015, I was quite nervous about grade 7. I knew that the expectations were higher, and that I would need to organize my time better. I had a great summer, but soon, it was over. When I woke up, I had a feeling of dread. Summer was over.

    Read More

  • Franchising Versus Company-Run Operations: Modal Choice In The Global Hotel Sector

    1648 Words  | 7 Pages

    Licensing and Franchising. The authors (Y Cao, K Townsend, P Daniel) initially draw out that there is still a lot of grey area and a lot of disagreements amongst the community of scholars as to what should be correct measure of customer satisfaction. Some researchers seem to favor SERVPERF (Service Performance) as a viable metric for measurement of service quality while some seem to lean more towards SERVQUAL (Service Quality). Though none of the groups seem to disagree on the fact that in the end the common denominator for customer satisfaction would customer perception of the service; his expectations and his perception of the service actually

    Read More

  • Essay On Speed Limits

    843 Words  | 4 Pages

    The problems caused by speed limits on the highways can not only be solved by looking at the many mistakes in thinking that people have about speed but by looking at the many advantages of no speed limits on

    Read More

  • Short Essay On Traffic Congestion

    978 Words  | 4 Pages

    Traffic congestion is a condition on convey networks that occurs as use increases, and is characterized by more gradual speeds, longer trip times, and incremented vehicular queueing. The most mundane example is the physical utilization of roads by conveyances. When traffic demand is great enough that the interaction between conveyances slows the haste of the traffic stream, this results in some congestion. As demand approaches the capacity of a road (or of the intersections along the road), extreme traffic congestion sets in. When conveyances are plenarily ceased for periods of time, this is colloquially kenned as a traffic jam or traffic snarl-up.

    Read More

  • Essay On Urban Land Use System

    1377 Words  | 6 Pages

    With the increase of population the number of vehicles in the urban areas will also increase, but if the land area won’t get expand it will lead to traffic congestion. This is a huge negative impact on the country’s economy. The main negative impact from traffic congestion is the wastage of fuel, energy. Other than that; wastage of time, difficulties in parking, less efficiency and effectiveness are some negative impacts of traffic congestions. • HIGH MAINTANANCE COST

    Read More

More about Public Transport Satisfaction

Open Document