2. THE IMPORTANCE OF SOCIAL CAPITAL IN BRANDING
Social capital is a relatively modern theory, introduced by Pierre Bourdieu in 1985 (Glenane- Antoniadis et al. 2003) that can provide a useful additional framework, supplementing traditional concepts of marketing, improving the effectiveness of social media marketing. Its popularity has quickly grown over time and it has been applied in various disciplines, including economics, political science and organizational theory. Notwithstanding its popularity, especially with the rise of SNSs and social media, there is still no consensus in defining or operationalizing social capital (Ellison et al. 2007). As Adler & Kwon, (2002) pointed out, social capital can be applied in a number of different fields,
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The expansion of internet, social media and SNSs, radically alters the relationship between brands and consumers, leaving out many of the traditional marketing strategies and structures outdated. Consumers have the capability of connecting with a bigger number of brands, as new technologies in social media and SNSs, give them the opportunity and the abilities to handle with a bigger number of relationships (ties) compared to the past (Kaplan and Haenlin, 2010), many times without the knowledge or control of manufacturers or …show more content…
Park et al. (2009) conducted a factor analysis in order to reveal the main motivations of individuals for participating in groups within Facebook and identified the following: socializing, entertainment, self status seeking, and information that are relevant with the formation of social capital within a network. Ellison et al (2007, 2010) has examined the relationship between the usage of Facebook, and the formation and maintenance of social capital in college students. Their results indicated that social information-seeking behaviors contribute to perceptions of social capital, highlighting the importance of the identity of the members of a group working as a “lubricant” facilitating information seeking and
The company’s brand advocacy and its activity on social media, shown through their massive social following, allows them to reach a huge audience where they can directly communicate with them. Whether it be their separate Twitter handles, which each represents a specific app or function, to their ability to “respond to 64% of comments within the hour, and 99% of comments within 24 hours”(Hitz, 2014). This creates a system of trust and strong branding. Targets creating a relationship with their consumers which in turn creates consumers who want to speak out on behalf of the brand.
To further convince the reader, Ludden uses a study referenced in a journal by the credible Duke University psychologist, Jenna Clark. The study addresses college students and how the more Facebook friends that freshman had, the less socially adjusted they felt, whereas with seniors, the more Facebook friends they had, the more socially adjusted they felt (Ludden). This was due to a majority of the freshmans' friends being friends from high school or back home, whereas most of the seniors' friends were friends that they had made in college, therefore they were more connected with them because they interacted with them both online and in person. This study makes it easier to understand how the effect that social media has on you fully depends on your use of it. It makes sense that one would feel isolated and less connected to their environment when they are spending their free time connecting with those who aren’t around them.
Social Capital refers to the networks of relationships among people who live and work in a particular society, enabling the society to function effectively. This term is essential to become successful in life. Another factor that can affect an individual is mindsets; this is the established set of attitudes held by someone. The book, The other Wes Moore and the documentary All the Difference both are inspired by the author Wes Moore and his mother Joy Moore. It explores the struggles between two young African American men and their different path in life.
I disagree with Dailey’s results; strong friendships and bonds can be created over social media. Some people lack the social skills needed to make friends with their next door neighbor or the person standing next to them in their local market. “Facebook may not replace the full benefits of real friendship, but it definitely beats the alternative” (Dailey 144). For these people, Facebook is the perfect venue to get to know someone that they
The author states “If you use Facebook to communicate directly with other individuals-by using the “like” button, commenting on friends’ posts and so on- it can increase your social capital” (Marche 21). Social media helps individuals to keep up with their communities and be more involved. Furthermore, reflecting on my colleagues’ ideas about using social media to connect more with the community, one said Social media can help connect more with the communities that are not close by and can’t see the people in the community face-to-face. Social media is important part of a community that makes individual less isolated. Social media provides quick access to the communities.
When social media first was created amongst the internet big companies like Pepsi, Taco bell or IBM never had social media accounts. It was not until the improvement amongst the internet within smart phones that made people become “internet streaming connoisseurs”. Resulting in people always having their face glued to their smartphone screens using social media apps, surfing the web or just streaming videos. Eventually once big companies created social media accounts to promote their material and keep tabs on their consumer’s interest within their brands the advantage of social media emerges.
Non-product attributes are functional benefits, experiential benefits, and symbolic benefits (Keller 1993). Excluding advertisement, word of mouth is such a powerful tactic the brand could perform to associate with consumers. With word of mouth, customers will develop brand awareness, brand knowledge, and brand image that lead to customer-based brand equity or CBBE (Keller 2003). Keller (2001) developed pyramid models of consumer-based brand equity building steps as shown in figure 2, and six brand building blocks as displayed in figure 3. Successful brand building is to create resonance that builds relationships between the brand and its customers, which generates brand loyalty, attitudinal attachment, and community engagement as the best
In her document “ The Fakebook Generation,” later to be published in the New York Times on October 6, 2007, Alice Mathias enters the topic of the most used social networking service worldwide, Facebook. Mathias debates on Facebook’s claim of being a forum for “genuine personal and professional connections” and tries to influence her readers to ask themselves if the website really promotes human relationships. The author illustrates in her document the power and impact Facebook had on the population by convincing to be “a place of human connectivity,” but states her idea of Facebook missing its real reason of enriching human connectivity. Mathias goes on how Facebook became more as an “online community theater” than a functional service tool. She provided examples like people who announce relationships with Chinese food in their status in order to make others laugh instead of providing useful updates.
Maria Konnikova first assumes that no one joins Facebook to be sad and lonely. However, she found a study by Ethan Cross (2013), a psychologist from the University of Michigan and his colleagues which argue that people who used Facebook will become unhappy. They wanted to find out how the use of Facebook can affect them. The support is objective because the author presents facts and clear evidence, for example research done by Robert Kraut (1998) found that more people used the Web, the lonelier and more depressed they felt. In addition, after people went online for the first time, their sense of happiness and social connectedness dropped.
Information and communication technology has seen lot of changes and advancements since the year 2000, key among them being the development of social media as a social influencer. It has become prominent parts of life for many young people today. We are all aware that social media has had a tremendous impact on our culture, in business, on the world-at-large and social media websites are some of the most popular haunts on the internet. Most people engage with social media without stopping to think what the effects are on our lives, whether positive or negative. Are we as society becoming more concerned with Facebook “friends” than we are with the people we interact with face-to-face in our daily lives?
Brands are complex offerings that are conceived by organisations but ultimately resides in the consumers mind (De Chernatony, 2010). A brand thus signals to the customers the source of the products and services and protects both the competitor who would attempt to provide products and services that appear similar or identical (Aaker, 2004). Brands provides the basis upon which consumer can identify and bond with a product or service or group of products and services (Weilbacher, 1995). A brand is a specific uniqueness associated with a product or services that enables the consumers connect with it by easy identification through the name, slogan, design, logo, symbols, etc. of the organisation that produces the products or
CHAPTER 1: INTRODUCTION 1.1 Background Over the past fifteen years, social media has advanced definitely both by they way we use it and how noticeable it is inside of our social culture. This advancement of social media has spilled over and impacted most businesses. Social media has taken the sports business to another level with regards to sports marketing and advertising, and brand sponsorships with different online networking channels like Twitter and Facebook. From the pros to the minors nearly every sports club, association, league and team has an official social media account on Facebook, Twitter, and Instagram.
Social Media is Deterrent to the Progression to Humanity Social media is a term used to depict the connection between groups or people in which they create, share, and here and there trade thoughts over the internet and in virtual groups. The impact of social networks on youngsters is huge. Social media have increased astonishing overall development and prominence which has prompted to drawing in consideration from assortment of researchers comprehensively. In spite of the fact that with time all eras has come to grasp the progressions social network has realized, teenagers and youthful adults are the most aficionado users of these sites (Taylor).
People whom are on Social Media are twice as likely to feel isolated. As the internet has grown people are seeing it in different light. The name “Social Media” was give as these sites were to bring people together and make them more included in today’s society. Experts on the topic say that in certain areas it’s quite helpful, while others argue how it’s keeping the younger generation away from face to face socializing and making them far more isolated. People feel more inclined to share opinions about SM because of its high impact on today’s online age.
People also stay connected and interact with one another, with their peers, people of similar interests, and even their family members. This helps strengthen their relationship even if they are busy with their daily routines. In addition, social media sites have become a platform for youth with similar interest or common discipline to get together, building connections and opportunities for their respective careers. Youth claims that social media not only makes their lives easier and efficient, it has become their lifestyle. While social media has seems to bring people together and help one another stay connected, it has created social isolation in regards to BBC News report.