Quality Management Case Study: Whole Foods Company

The company’s website that I chose to analyze, in lieu of their mission statement, is Safeway Inc. A little background: This company was essentially founded in 1915 by M.B. Skaggs, who bought a grocery store from his father. By 1926, Skaggs had become very successful with his stores and merged with Safeway to become Safeway, Inc. In January 2015, AB Acquisition LLC (parent company of Albertson’s) merged with Safeway to create one of the largest food and drug retailers in the country – over 2,200 stores in 33 states, specifically with Safeway stores in 19 states (Safeway Inc., 2008-2016).

Furthermore, Whole Foods social responsibility reflects their idea to alter the world. With Whole Foods targeting

Most of the firms now use sustainability report of Wal-Mart as guideline or model for their own report

1. Through extraordinary customer services, Whole Food Inc aims at nourishing and making the customer trips to their stores a delightful experience. The company serves its customers competently, efficiently and knowledgably. The customers are then satisfied and this will make the customers attract more customers into the business by advocating on the business.

In this highly competitive world, money is one of the most significant factors for people to survive because people use money to satisfy their desires such as clothes, food, and medicines. A company will gain profit from the amount of money that people used, but only profit cannot make company to be sustainable. Hence, every corporation should be concerned about the triple bottom lines which can lead company to be sustainable. The Triple Bottom line or TBL was created by the founder of British consultancy called sustainability, John Elkington since 1994 (economist, 2009). The triple bottom line is separately in three categories, including profit, planet, and people.

In world the food industry is marked as great diversity and variety in terms of both presentation and flavor. For a country’s economic development an important role is played by the food industry of that country. One of the greatest food industries is Publix and I am so great full to be part of it. While working at Publix I discovered that how people and food are connected. And working as a clerk at Publix I contribute to people and food connection by making sure there is no unsafe food, check expiry date of a product, broken lid etc.

Introduction Sustainability has been mentioned as a goal of businesses. During the mid 1990s John Elkington created the triple bottom line plan under the concept of sustainability. Sustainability can be defined in many ways, but the simplest way is “Ability to sustain” (Sustainability, 2010). The triple bottom line is an accounting framework, and there are three dimensions of sustainability among them people, planet and profit (3Ps). The concept of TBL is to measure the profitable, social and environmental performance of the company.

In the infamous prose “Attention Whole Foods Shoppers” Robert Paarlberg, a Harvard international affairs expert divulges on the ongoing warfare with the issue of sustainability. Paarlberg focuses on how the rise in global starvation increases in less developed nations, but it is often ignored by those in developed countries because of their fixation with the green revolution. He asserts many claims as to why Africa and Asia still have high food deprivation rates, which quite contrary to popular belief has nothing to do with overpopulation. This stems from lack of investment into agricultural infrastructure and investments. His criticism of whole foods shoppers seeks to bring awareness to the issue of world hunger and how the quest to eat organically

2.1 Quality Management System Addey, (2001) argue that the quality management system is successful manage the planning stage of the firm, which improves defining the goals for the company which including product or services the firm will offering to the customer. Then, the system will deal with all process from sales services or product to the consumers. Yum! Brands company website ensures the unified quality management of food, suppliers, restaurant food and products that consumers provide. Yum!

Rhetorical Analysis of “Attention Whole Foods Shoppers” In “Attention Whole Foods Shoppers” by Robert Paarlberg, the main emphasis in the article is that there is a struggle to feed people, particularly in South Africa and Asia due to economic and population issues. His focus is on the lack of involvement of countries around the world that do have food. Throughout the article, Paarlberg talks about how organic agriculture is not going to feed the world and exposes myths about organic food and industrial scale food.

John Elkington designed a framework called Triple Bottom Line(TBL) (cite), which allows employees or entrepreneurs to adopt it for evaluating their performances regarding three dimensions people, planet, and profit. Starbucks is one of successful corporations which uses the Triple Bottom Line. The underlying Starbucks’s policy is to "inspire and nurture the human spirit-- one person, one cup, and one neighborhood at a time" ( Herbeck, 2012). The statement which was previously mentioned shows that Starbucks does not solely concentrate upon their profits, but their stakeholders’ well beings and the environment as well.

Q. 2. Recent development in Technology has enabled huge global organizations to avail information easily in their premises for smooth functioning of various departments within an organization. Much of a company's success comes down to its Supply Chain Management and logistics. The development of Information Systems in SCM helps in cost reductions, customer satisfaction and productivity.

Chapter Two: Literature Review This chapter provides a review of the literature that has studied related topics to the concepts of Total Quality Management (TQM) and Teamwork among healthcare environment. The literature review included a search of multiple databases: Science direct, Pubmed, Google scholar and Wiley online library. The keywords utilized in the search engines were: Total quality management, teamwork, teamwork in healthcare and teamwork improvement. Organizations all over the world have to use different techniques for quality improvement.

Nestle is considered one of the largest food and beverage company worldwide. Nestle first opened its factory in 1866 in New Zealand and have successfully grow and recognize all over the world. Today, nestle own branches almost in every country in Europe, South America, Asia and other continents. The products that they produce are coffee, bottled water, milk products, tea, breakfast cereals, biscuits, baby food and many more. Looking at their annual report, their revenues clearly state that they are the most preferred food and beverage. This is due to their good management and other factors as well. The management of Nestle uses the best process which guarantees decent and productive running of the business. Besides that, the company utilizes

Jollibee Food Corporation Summary In 1975, Tony Tan and his brother opened two Ice Cream parlors in Manila, Philippines, also they expanded their menu and start offering quick meals such as hamburgers, hot sandwich and spaghetti but soon they realized that their revenue is more from the side order rather ice cream. In 1978, the Jollibee Food Corporation is formed in Philippines. Jollibee have a dominant position in Philippines because Jollibee is first local fast food in Philippines which they served home style Philippine recipes and give a good service such as keeping the employee happy and treating them with respect. JFC marketing strategies based on being closer to Filipino families than their competitor.