Strengths: Justin greets the client in a polite and a professional tone. He offers empathy to the client in the form of the ARP format to also gain information to pull the client up with. He remains very empathetic throughout the call and relatable to the client's concerns. He assures the client we do not have any personal information for her on file that would prompt an application in process. Also, he offers to opt out the client's information to stop further communication from QL. The call ends on a polite note. Inches: Any other questions- Prior to ending the call, we should inquire if the client has any further questions or concerns to ensure we are addressing all issues to promote first call resolution. Digging deep and
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Strengths: - Alaina executes on the strong intro with the client, as well as foreshadows the verification questions. - After the client navigates back to the myql page, Alaina steers the client toward using the Quick Share feature. - While creating his account, she then recommends to the client that he use his email address as the username. - Great execution of the strong close.
Describe your client and what you believe are their current presenting issues. The client is s a nine year old male in the third grade. He lived with his mother Carol and stepfather for a period of time. He currently is living in a foster home as result of his emotionally disturbed behavior. Jason presenting problem is whether he should stay in his current placement, move to an alternative setting, or return home.
Costco opened the first club in 1976 in San Diego. After several years, it opened the first Costco warehouse in Seattle. From $0 to $3 billion sales, it just spent less than six years (Costco, 2016). This shows the basic framework has been created. Now Costco is a bright star in the field of retail industry.
Abstract I Pick any organization you are familiar with and complete a SWOT analysis for it. You may want to create a chart to help organize your ideas. Refer to figure 5.9 in the reading for an example of how to set up a chart. You may also want to review the SWOT Analysis of Flat World Knowledge as an example. Evaluate which is stronger for an organization -- internal or external factors.
A-The client has the ability to express her negative and positive thoughts. This will allow for good social interactions within her social circle. Client appeared groomed and willingly participated during the session. P-Client will continue to attend group
Home Depot was founded by Bernie Marcus and Arthur Blank in 1978. On June 22, 1979, Home Depot opened its first two stores in Atlanta, Georgia. Home Depot’s focus was bringing one-stop shopping to the do-it-yourselfers and providing the best customer service in the industry (Home Depot, 2015). Home Depot had a unique philosophy of customer service which was “whatever it takes” – meaning that their focus was on cultivating a relationship with customers, as opposed to just merely completing a transaction (Home Depot, 2015). Home Depot had immense growth during the 1980’s and the 1990’s; in 1985 they had expanded into California and by 1986 they had 60 stores total with sales of $1 billion (Parnell, 2015).
Strengths: - Judy executes on the strong intro. - Judy then goes on to verify the client. - After the client gives Judy more information regarding the reason for his call, he comments about how long he has been in process with us. Judy is sure to acknowledge this with empathy. Later, the client mentions that he often plays phone tag--
About Ann Summers From ancient time, Sex has always been an essential part of our life. But with time, Intimate relationship has also taken a leap to a new level where sex toys are introduced in our life. Yet so many people are not comfortable or too shy to go into a store and buy erotic lingerie and bed toys.
Hannah needs to work on not being to close to clients and at the same time not to far away. The goal for Hannah would to be to create that even balance between amongst her entire case load. As there are some clients she has a great rapport with and spends a lot of time with them. There are also clients she hasn’t built a strong rapport with and do not see them that often. Hannah needs to work on preparing interventions for her clients before she starts services, as sometime Hannah can get caught up in the client’s crises and forget to critically think as the client case manager.
Intake Interview Reflection Question 1 One of the important skills that a counselor must have is communication skills and the ability to understand one’s perspective. To gain respect from the client there must be a line of respect. Confidentiality sets principles that help guide both the counselor and client towards the right direction. As shown in the video, Kerry, the Counselor, tells her client that all of the information that they will talk about is kept in a safe place. Kerry makes it clear that the session is recorded to help improve her counseling abilities and to help provide the client with as much help as possible.
I was very Impressed with Linda 's professionalism. She consistently follows all procedures and protocols. She listens to the caller and has a compassionate heart to pray for their needs. She 's able to access the needs of the caller in a timely manner and provide excellent customer service skills at all times. Overall, Linda is an exceptional agent.
These are the few reasons why openness and willingness to change, sense of identity, authenticity and honesty and acceptance of one's power is a big part of being an effective helper. I feel all of the characteristics in this chapter sum up an effective helper but I feel that these three are the most important. As you can see my personal experience has brought me a long way and I feel it will continue to bring me further. I will use my knowledge from my past to help strengthen myself of being an effective helping