High Employee Turnover In The Workplace

Turnover impacts many areas of the organization. Such as Knowledge management, Organization development, Human resource management, operation management and organization leadership.

Since BPO organizations provide constantly innovate services which are based on strategies created by employees, knowledge must be retained, in a way that it can be stored and disseminated through the organization. If the turnover is high in the company this knowledge will not be retained in the organization and company will not be able to acquire competitive advantage over their competitors. Therefore it is important to ensure that the knowledge, from which wealth is created, is secured.

If an organization not successfully response to the environmental changes

One factor that definitely impacts the productivity is high employee turnover. When the employees are constantly leaving the organization it is difficult to maintain the same level of output. That’s mainly because new employees need time to train and get used to the work before they reach full productivity. Therefore Turnover is very much related to operational management.

There is a relationship between employee turnover and leadership styles. Normally we are identified two types of leadership styles those are Transformational leaderships and Transactional leadership.

Transformational leaderships are defined as a leader who is able to stimulate, inspire and transform his or her subordinates to achieve extraordinary outcomes. Therefore employees who are working under him are having less intention to resign from the organization. Therefore transformational leadership is the key factor in reducing and mitigating turnover

But can figure out many reasons for BPO Connect (pty) Ltd turnover which is more general to entire BPO sector. Recent Interview with human resource manager highlighted that a variety of reasons why employees leave their jobs. Evidence from the HR department of BPO Connect (Pty) Ltd specifies the following reasons for high turnover.

There are a range of factors that lead to job related stress, lack of commitment towards the organization and job dissatisfaction which cause employees to resign from the company.

One important issue is dissatisfaction with the immediate supervisor. The BPO Connect (Pty) Ltd is less than 15 years old and most of the employees are between the ages of 20 to 40. Because of the high turnover, people with only 6 months of BPO experience are often promoted to the position of supervisor to manage teams of 15 to 20 people. However, they receive insufficient training due to rapid growth and turnover, and lack significant managerial expertise, leads them to ineffective at