Front Office Manager Research Paper

In this modern era, people still not sure or clear about hospitality means. What exactly hospitality means? The hospitality means relationship between guest and host, or the act or practise of being hospitable. This industry is much broader than most other industries. The majority of business are composed of only a handful of different businesses, but not hospitality industry. There are applies to nearly any company that focused more on customer satisfaction, held meeting leisurely needs rather than basic ones.

Hospitality industry is its reliance on disposable income and leisure time. For this reason, the majority of these businesses are for tourists or rich patrons. If disposable income decreases due to a slump or recession, then these are

The more mention of the word hotel conjures up exciting images a busy lobby filled with international dignitaries, celebrities, community leaders, attendees of conventions and large reception, businesspeople, and family vacationers.

The front office is the nerve centre of a hotel property. As we know that be a good front office manager is not easy but as you begin your career in the lodging industry, you will undoubtedly come in contact with hotel department managers. A hotel Front Office Manager is responsible to ensure that the department is running smoothly and efficiently because front office is a place where guests first come into contact with the hotel and staff.

In short, the major responsibilities of the front office manager include reviewing the final draft of the night audit, a daily review of the financial accounting procedures at the front desk and other guest service areas during the previous 24 hour period and an analysis of operating results, operating and monitoring the reservation system, developing and operating an effective communication system with front office staff and other department directors, supervising daily registration and checkouts, overseeing and developing employees, establishing in house sales programs at the front desk, preparing budgets and cost control systems, forecasting room sales, and maintaining business relationship

These are just a few of the responsibilities of the front office manager. The front office is a pivotal point in communication among in house sales, delivery of services to the guest, and financial operations. The position requires an individual who can manage the many details of guest needs, employee supervision, interdepartmental communication, and transmittal of financial information. The person who holds this exciting position can develop an overview of the lodging property with regard to finances and