Case Study: Hyatt Regency Trinidad

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The hospitality industry is composed of company which focus on customer satisfaction namely, restaurants, retail or accommodation. One particular sector of the hospitality industry is the hotel sector. A hotel is an establishment that provides meals, accommodation and a myriad of services to tourists and travellers such as excursions, spa therapy, business and wedding events. The hotel sector relies wholly on customer satisfaction, disposable income and leisure time. Many other businesses in the hospitality industry are linked with hotels such as, airlines, cruise ships and restaurants. The Hyatt Regency Trinidad is a luxury waterfront hotel situated in the midst of Port of Spain, within close proximity to desired amenities for tourist and…show more content…
Hyatt Trinidad acknowledges the consequences of an adverse effect on the environment and thus, maintains its share of environmental duties such as conforming to local environmental laws. Hyatt is eco friendly and strives to create little impact on the environment. Great focus is placed on sustainable accommodation by providing Green amenities such as, organic bedding, using biodegradable products and using local products to reduce the impact of importing goods. Hyatt Trinidad has pledged to continue practicing waste reduction, building smart and proper water and energy consumption, to improve the quality of the environment and community relations. By operating under Green initiatives, Hyatt Trinidad has acquired and maintained competitive advantages and social responsibility among the hotel sector in…show more content…
Companies must behave responsibly, operate within the confines of local laws and avoid legal issues. Legal factors which may affect the hotel sector range from employment regulations, health and safety regulations and antitrust laws. Hyatt exceeds the requirements of local employment regulations by offering its employees wages that are well above the minimum wage requirement, resulting in great interest for employment among locals. Hyatt employees earn much more than employees at other local hotels which means that their costs of wages are extremely high. Hyatt in turn compensates for this loss with pricey room rates and

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