In hospitality industry, there are many issues, challenges and trends that a hotel or a restaurant might face. In recent years, cultural diversity in the workplace has become a major in hospitality industry. This paper concentrates on discussing about the current situation of cultural diversity in the workplace of hospitality industry, then analyzing some benefits and challenges of cultural diversity in hospitality organizations and giving practical recommendations that help hospitality organizations to deal with cultural diversity issues. Diversity is defined as the differences among people. Cultural diversity means that the differences between people in gender, traditions, language, etc. Nowadays, workforce in hospitality becomes diverse because employees come from many countries. For instance, an organization can include employees come from America, France or Vietnam… Then creates a challenging issue for managers is how to manage well a diverse workforce. There are many researches were conducted in order to help managers to find out solutions for managing cultural diversity in workforce in hospitality industry successfully. Current situation of Cultural Diversity in the workplace in Hospitality Industry Because of globalization, organizations in hospitality field not only compete with domestic market but also foreign market. Globalization is one of the causes that contributed most to workforce diversity. Globalization leads to the immigration of employees that make
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Globalization is the process of international integration best exemplified by increased trades, increased inter-connectedness of nations and their financial sectors and large-scale international migration. The United States and Mexico have a long history of economic relations with many believing that migration to the United States from Mexico being due to poor economic development in Mexico. Gomberg-Munoz conjectures that the labor migration "is generated not by a lack of economic development, but by development itself-and by uneven development in particular" (27). Initially for much of the 20th century, marked by treaties like the Bracero Program in 1942, the U.S. very much encouraged the migration of labor from Mexico to the U.S. But with the Bracero Program, employers began to work around the program's costs of hiring by networking through their current Mexican workers, thus easily bringing in the worker's families and friends to work undocumented (31).
Organizational diversity is a concept where an institution upholds diverse values owing to the differences in race, experiences and religion, among others. The composition of people from different backgrounds constitutes diversity. In the contemporary society, institutions are required to respect and nurture diversity. Diversity helps in bringing exchanges between people with varying experiences and backgrounds. As such, it results in positive benefits that enable the society to live harmoniously.
Globalization allows for the increased import of cheaper goods that are made overseas. The cheaper goods are a result of sweatshop conditions: low wages, bad working conditions and little or no benefits. This decreases the need for manufacturing jobs in the United States. Globalization which is the growing permeability of borders and increased trade of goods, services and people. One of the factors of globalization that have led to increased inequality is outsourcing which is sending jobs overseas to produce the parts for a good, this can even include a customer service representation, as seen in the book.
Having a wide range of cultural backgrounds are useful in the diverse costumer case that the every parts of the world have. Having an equality and diversity in the organisation send a fair norms for the employees and customers. Diversity around the workplace makes the environment interesting that creates an opportunities to discover different ideas and perceptions. A distinct workforce is important to ensure that it has an accessible, affordable and quality healthcare system. IV.
t's important to remember that amongst the Hispanic population there's still diversity amongst this culture whether it is social, economic, and geographic backgrounds making them all very different depending on their family heritage and national origin (). However, there some cultural similarities that tend to bring these diverse backgrounds together. As you mentioned the Hispanic culture places a strong value on family. Large, close-knit families are common; it is not unusual for three generations to live in the same household. Likewise, Hispanics tend to have a collectivistic culture where group “activities are dominant, responsibility is shared, and accountability is collectivity, harmony and cooperation among the group tends to be emphasized
As times change, the number one growing industry around the world is hospitality. Hospitality is the key to every successful company weither it be a hotel, restaurant, Movie Theater, or retail store. Any company can have a great core product, but if they are lacking in supplementary products such as enhancing elements or facilitating elements in which hospitable reasoning is involved in, then they will have put there company in an almost impossible passion for their core product to succeed. Pulling into the parking lot customers smell the amazing aroma trickling from the restaurant.
These differences contribute to the organizations ability to be flexible, generate problem solutions, relate effectively to a wide range of clients and to providing a balanced range of services. An organization can invest in developing effective employment programs and strategies that support diversity, but unless they have created an inclusive work environment, that celebrates and builds on differences and that is productive, rewarding, enjoyable and healthy for everyone concerned, they are likely to find that diversity creates more problems than it solves. They will be unable to take advantage of the benefits of diversity and are likely to have difficulty retaining employees. Work practices that make environments safe for all have achieved cultural competence and as a result are demonstrating cultural safety. Overall, this means that the workplace if spiritually, socially and emotionally respecting and appreciating different cultures and that there is no assault, challenge or denial of any person’s identity.
Age Diversity in the Workplace Diversity at workplace is one of the prominent issues in today’s world. It is the challenging issue that managers face to manage at the workplace. But it gives the highest output if properly managed. By managing the workplace diversity, companies can increase the overall efficiency that results in higher output. Besides, it enhances the image of the company to become ‘Employers of Choice’.
Key works: workforce diversity, contract workers, employees, diversity, divergent attitude, human resource management, international employees, consumers, consumer behavior, empathic marketing 1.2 Thesis Statement Diversity in the workforce provides unique employment opportunity and benefit, strengthen organizational outcome and further provides a platform to Exchange culture and lifestyle. On the other hand diversity workforce challenges increased in cost of training requires HRM careful employee’s selection and increased conflict due to demographic differentiation. 2 Part
1- Introduction This report will state and elaborate the idea and the concept of culture, cultural diversity as well as handling with cultural diversity in an organization. It will clarify and explain the advantages as well as disadvantages for a company having employees of different cultural backgrounds. Likewise, it will also explain significance of dealing with different cultures, influence of culture over the workers and style of management. Similarly, it will also discuss significance of cultural training and cultural diversity implications in managing an organization.
Successful strategies link diversity progress directly to business results. (www.diversityinc.com/diversity-management) Diversity in the workplace means bringing together people of different ethnic backgrounds, religions and age groups into a cohesive and productive unit. Advances in communication technology, such as the Internet and cellular phones, have made the marketplace a more global concept. In order to survive, a company needs to be able to manage and utilize its diverse workplace effectively. Managing diversity in the workplace should be a part of the culture of the entire organization As a group we discussed diversity management and realized that the world is a big place and there will always be diversity.
We live and work in a diverse world, consists of people with divergent backgrounds with different needs and preferences. This multicultural world brings out the potential on improvement and efficient, but also comes with that are the challenges. Workforce diversity acknowledges the reality that people differ in many ways, visible or invisible, mainly age, gender, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture (Kossek, Lobel & Brown, 2005). The culture of an organisation plays a big role in the performance and sustainability of an organisation, and it is also important to the well-being of its employees.
Every industry to include the hospitality industry is impacted by external factors which directly influence organizational behavior and decision making. There are numerous factors to be considered, but political, economic, and social are three of the most influential. These outside factors sway managerial operational decisions daily regarding personnel, spending, policy, and short-term and long-term strategic planning concerning both core and exterior operations. As within every industry, the hospitality industry has unmanageable elements that affect management or ownership of hospitality establishments (Lewis 2017). Understanding these factors is important because it provides an opportunity for contingency planning (Lewis, 2017).
INTRODUCTION This assignment will focus on explaining the importance of diversity management, challenges of management diversity, give strategies and implementation of management diversity in the workplace. A diverse workforce is a reflection of a changing world and marketplace. Diverse work teams bring high value to organizations. Respecting individual differences will benefit the workplace by creating a competitive edge and increasing work productivity.