What is a company trying to accomplish when they decide to follow the Six Sigma methodology? A. A company tries to improve their business process and accomplish a new level of success by following the Six Sigma methodology. It helps the company to clearly identify new approaches in troubleshooting the resolved problems, implementing changes within the organization and infrastructure for better results. It also focuses to accomplish enhanced profitability as the methodology implemented by Six Sigma concentrates on customer satisfaction, which involves greater quality and efficiency.
The fundamental purpose of Six Sigma is to eliminate the variability and defects thereby improving customer satisfaction and profitability. The principle of Six Sigma is governed by the disciplined, quantitative and multi-faceted approach to the process improvements, therefore, achieving ‘closet-to-zero defect’ product.Six Sigma methodology provides a structured framework DMAIC for continuous process improvement. The steps involved are: 1. Define. Define the customer requirements, key variables affecting the quality and causing waste, project goal and scope.
We define the goals that we want to achieve and requirements of the customer. When we are designing a new process, our main goal is to design a process which give us products according to the requirements of the customers, CTQs to the customer and strategy of the enterprise , , . 2. Measure Here we determine things that are most important to the customer. We translate voice of the customer to the project goals and then by keeping in view of these goals a measurement system is prepared which provide us that how much a process is performed to meet CTQs –.
Abstract:- This case study is about 6 sigma manufacturing process by which continuous improvement of the product is done. Mainly the 6 sigma is about improving the quality, In order to identify defects or errors. By using 6 sigma 99.9% the defect will not be there in the product. 6 sigma uses quality management and structural methods. The customer satisfaction can be increased by using this, production cycle can be reduced, reduction of waste and reducing the cost of the project.
Deming defines good quality as ‘quality ought to be aimed at the actual wishes in the buyer, present in addition to potential. ’ Deming’s definition works with a new estimated uniformity around the solution. Deming’s concern around the regular in the solution will likely be mirrored in the regular in the method, which can be the actual focal period regarding the thinking. Hence, the definition regarding quality won't stress the buyer roughly do Crosby’s as well as Juran’s. Crosby’s good quality definition is actually ‘conformance in order to needs.
However, Concept Articulation that effective TQM processes can generate great improvements in both product and service quality which then resulted in increased customer satisfaction and organization’s profit (Gallear, D and A. Ghobadian, 2004). Moreover, high level of quality and customer satisfaction are the basics in any business operations, quality management practice is the most important and positive predictor of productivity improvement and customer
The concept behind robust design is quality improvement of a product, minimizing the natural variations, without eliminating the common causes. It is introduced during product and process design phase for improvement of product manufacturability and reliability, hence making products not sensitive to component variations and environmental conditions.
Customer Satisfaction When customers’ requirements for a product or service are met, then the customer is said to be satisfied, the degree of satisfaction of the customer can be determine through the features that the customer consider important to him or her, the response time to their request and whether the product or service is of quality standard, all this is possible with the latest developments in information technology by the ERP systems which in a long run will improve customer satisfaction. 2. Improved Supplier Performance The capability of the supplier to deliver required raw materials or other component needed for production is very critical to the success of an organization. ERP systems provide vendor management and procurement support tools designed to coordinate all aspects of the procurement process and the features in the ERP will enable the companies to realize all these benefits. Question 2: Explain common functionalities of ERP packages?
Section A 1.1 Introduction Process Analysis and Design is a systematic attitude to improve our understanding of the business processes of an organization or better still a roadmap or strategic approach to achieve a unique expectation, it assists in the realization of tangible benefits such as cost reduction, process efficiency, and effective human resource allocation and how and what to do within political, legal, social, environmental, safety and economic constraints in achieving the set objective. The processes and methods used to transform tangible inputs i.e. raw materials, semi-finished goods, subassemblies and intangible inputs such as ideas, information, knowledge into goods or services largely depends on effective management. Process