Japanese companies were outsourcing IT services from the other countries as they could not sufficiently serve the needs of their countries. Japan offered a high potential market for Information technology services and thus IBM decided to establish an office in the country in order to scale its presence and help in marketing of its services. Despite this IBM faced a tough competition from the presence of more than 52 companies that were establishing themselves or were already established in the Japanese market (Chatterje and Chaudhuri 2009,
• IBM is the biggest and most productive industry in the worl with an estimation of 66 billion dollars, they have more than 500000 workers around the world. Shortcoming • IBM 's size can likewise be its shortcoming. With a gigantic size it can slower to respond to clients needs and needs and additionally industry variances. What 's more, its more than 500000 representatives can discover it dificult for administrations and backing required. • Enormous working expenses and competitiors eating into their piece of the overall industry constrained them in 2010 to purchase back shares worth 8 billion dollars.
At the end of 2009, IBM USA had a workforce of 105,000 down 30,000 in just a few years. In 2009, there were rumors that IBM wants to get the US workforce down to 70,000. This is not a weakness for other countries that are absorbing many of these US jobs. • Communication across these different countries can be very challenging. For example, having the helpdesks in India creates language barriers in the US.
6. What made IBM a “great company” during the 1990s and 1970s? Under the leadership of Watson Jr. the company develop the System/360 computers –the first family of product based on integrated semiconductor chip offering interchangeability of components. This radical innovation has transformed the IT industries to a decade to come thus promoting the company as one of the dominant player in the industry. 7.
As stated in the case IMB’s mission statement is to lead in the invention, development and manufacture of the industry’s most advanced technologies, including computer systems, software, storage systems and microelectronics. Translate the advanced technologies into value for our customers through our professional solutions, services and consulting businesses worldwide. Values as stated in the case are 1) dedication to every client’s success 2) innovation that matters for our company and the world 3) trust and personal responsibility in all relationships. IBM’s “Smarter Planet” strategy promotes leadership in the delivery of information technology that provides valued customer solutions and a commitment to the customer’s success through meaningful innovation and professional
Washington’s wooing of India appears to have surprised Chinese policymakers and caused them to reassess Chinese policies towards India. The result is that China is increasingly wary of India-US and India-Japan strategic partnerships. The potential for Global Hud: Outside of USA, IBM relies on China as the primary procurement source for its hardware business and has decided to relocate its global procurement headquarters to Shenzhen. Complementing these moves, IBM has made its Indian operations one of its most important global hubs for the delivery of IT services. Nearly one-sixth of IBM’s global workforce is now based in India.
“The belief was supported with the fact that the manufacturing industry had to take care of more number of processes and in case of the service industry they have various amounts of process involved starting from understanding the customer needs to getting a feedback on the service and hence at some point the service industry tells the manufacturing industry what they want and hence to manage operations within the service industry is as important as managing the operations within the manufacturing industry.”“Whenever a company is offering a product or a service then that company has to make sure that the customers' needs and demands are met at all time.”“This is a very important process and hence the marketing team plays a vital role in understanding what customers' want and how to fulfil it.”“The marketing team collects details from the customers' and uses it as the input for the design of products and services.” “So any operations management involves similar management tasks irrespective of what industry or business one operates.”“It involves Planning, Staffing, Controlling, Directing, Motivating and Organising. Irrespective of business, the operations management ranges across the organisation as part of strategic and tactical operations. The case of Lion Air is perfect to explain why Operations Management is important to all types of
Make a value chain analysis. The value chain consists of various primary activities, which are divided into up-stream activities and down-stream activities that, among others, covers the incoming and outgoing logistics. In addition, the primary activities are coupled with a number of support activities, which should help to increase the efficiency and functionality of the company. The first part of the primary activities belongs to the inbound logistics. In Smart Guys case, the incoming logistics do not consist of raw materials for production, but instead of receiving clothing deliveries from suppliers.
Worldwide Appearance: the important advantage of e-business is that a company engaging in e-business can have worldwide appearance. IBM was one of the first companies which utilize the e-business term for providing their services to the customers in an effective way and collaborating with business partners around the world. In this field Dell Inc. and Amazon.com are other companies with success stories which are also utilizing the term e-business to expand their business
with over ten years of experience in the Banking and Finance Domain, is committed to provide the best in class solutions for technology needs of all kinds in the banking domain. We have developed a Banking Information System (BIS) – Banking Made Easy (BME) for our client – Indian Banks Association (IBA). IBA represents 173 banking companies operating in India. IBA was formed for development, coordination and strengthening of Indian banking, and assist the member banks in various ways including implementation of new systems and adoption of standards among the members. The incumbent systems in the Indian Banking sector incorporate technology to an extent that marks the transformation from the traditional banking to the online banking.