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Retailing Case Study Walgreens

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Within the retail business there is always room to improve. As the industry scores show, many areas are in line with the competitors, but there are factors changing all the time that allow companies to improve on in order to get them into the front running position. Customers are an important aspect of any company so keeping them happy and satisfied should be a huge factor. Continuing to focus on the customer by improving in all areas can be a huge help in getting any company to the top. Walgreens definitely has very strong areas but they also have some very weak ones. For instance, the employee retention rate is extremely low. Having a proper training system, and offering employees benefits could quite possibly change how low the retention

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