Six Sigma Quality And Customer Relationship Management Case Study
Description and Discussion: As we know that, HRM is a department that distribute the right number and right person in to a firm in right time to continue the operation. So, HRM has act a fat part in a department. It can help a firm to provide the information and tools to help a firm to attract more employees into the firm.
Nowadays, most of the students will started to find a job after they finished their study in university. So the HRM department will play their role in hiring the new employee. Using a Six-Sigma quality and customer relationship management (CRM) is a best way to hiring employees.
Thus, just hiring a proper number of employee into a firm are not enough to ensure whether the employees are suitable for the job. It is also important to see the next step, this is to ensure that the top performers and new employees are being placed in the right job. After a period of time, in any work, also want to constantly to redeploy your employees to other "better" job. Unfortunately, the two most common mistake made by the managers are put the wrong people in the wrong job and let them work too long in same job. The right person for the right job does not refer to the traditional "skills for the top performers right / right to work, but the lack of talent will be the top performers for irrelevant work, and vice versa.
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2) Allow a key task to be filled with a non-top performer.
3) Failed to identify a company's "mission critical" position, and then did not focus on these key positions (10% of all jobs).
4) Allow top performers to have a "mediocre manager".
5) Allow low percentage of all employees' wages at risk (less than 20%) depending on
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