Swot Analysis Of DHL Express

• Think globally, act locally and respect different cultural values in the countries where we operate.

• Transparency helps us promote integration and, in turn, the success of the Group.

• Make decisions based on facts and analyses. To do so, we use the combined knowledge of our Group in all our locations and units, and the expertise of all our employees at all times.

• Learn from successes and failures, from internal and external best practices, from every single employee.

• Committed to openness in dealings with the stakeholders. Transparency and honesty shall be the guiding principles in all our communication activities, internally and externally.

• The public will have access to information concerning our company, in line with what is

This is achieved by continuously monitoring the needs and expectations of their customers and then trying to bring their working methods to such a level so as to meet these needs in the best way possible. DHL Express handles customer requests and complaints with a customer-focused point of view, in a fair and objective manner and in a way so as to not violate the legal requirements and laws. The customers are provided with loud and clear information on time and for free, by keeping their personal information strictly confidential. They place the highest priority on making their customers successful, knowing that customer success guarantees their own success. So all their activities are governed by the knowledge of the global and local requirements of their customers and

The high level of motivation among their employees can be attributed to a corporate culture founded on openness, trust and mutual respect. Future-oriented and sustainable human resources development is key to ensuring their long-term business success, as is the creation of an attractive work environment free from prejudice, discrimination and stereotyping. Also, it aims to act in accordance with these clear priorities which requires outstanding cooperation between all parties, internally as well as externally- the company has clearly stated these priorities so as to set the expectations and deliverables of each party and hence wishes to have a crystal clear strategy in terms of its priorities.

CHALLENGES

• In case of exceptions sometimes this priority order might not be applicable and might work in a different cycle. For example: if the employees of DHL are not satisfied and are not working to their optimum level, then automatically the customer retention will also be affected. And hence in such cases, employee satisfaction will have to be given a priority.

• Success of individual employees would not be given much preference. The organizational success would be considered and individual satisfaction of employee might get diminished.

• Employee career goals might get suppressed under such a priority