Human Resource Management In An Organization

Human resource management is one of the most significant areas which are linked to the success of organizations in a direct manner (CHO and WOODS, 2006). The human resource management in any organization is responsible for managing and developing its people. We understand the people lie at the heart of the organization. In service organizations where the customer loyalty purports on the intangible services, they receive as opposed to tangible products in manufacturing organizations Moreover the attitude of employees matter. In manufacturing organizations, the trust and loyalty of customers are developed on the basis of the reliability and functionality of the product being used whereas, in service organizations, customers become loyal and

The job responsibilities would also include a list of skills which are required to deliver excellent performance. The job specifications are also mandatory which are based on the necessary qualification of the applicant. Once the job description is designed and finalized, the recruitment team has a clear idea of what it must look for in a candidate while carrying out the hiring process (LOCKYER and SCHOLARIOS, 2004). For instance, when the job description of a restaurant manager is designed, the HRm understands that they have to look for candidates who have had some previous experience of managing restaurants with similar or larger capacity; polite by nature and possess excellent communication skills; understands that the customer satisfaction needs to be kept at priority; possesses a formal degree in hotel management and human resource

There are several methods used to advertise the job, for instance, newspapers, local job search advertisements including applications, company website besides word of mouth. In the advertisement for the job, a brief mention of the job description is given and it is strongly encouraged that only those candidates should apply who think that their skills, experience and education match with the job requirements. The procedure is followed by the candidates applying for the job within a given time frame. Of all the resumes received, the people from the recruitment team usually, the chef and head supervisor or manager and human resource manager sit together and filter out the good applications from the lot. Not all applications filtered are useful. However, few of the top applications are then selected for interview and test call. The candidates would be asked to pass a few online tests as well as functional tests including a demo of the job. Interview calls would be made to the successful candidates. Face to face interview is the best way to judge the capability of the candidates and reliability as seen at the Boma HR team. Interview questions are mostly job-related but the interviewee must also assess the creativity, verbal confidence and ability to speak fluent and aptitude of the candidate by the use of certain trick questions. Once the interviews are carried out,