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Management Case Study: Four Seasons

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Four Seasons is a Canadian international luxury, five-star Hospitality Corporation. The headquarters of the corporation is in Toronto, Ontario, Canada. The company was established in 1960, which is 56 years ago. The company has branches in diverse parts of the world, such as UAE, London, United States of America, Morocco, and so on. Recently, the company had decided to expand its operations towards France, particularly Paris. The aim of the company was to understand the French culture and figure out how they would be able to cater to the people of this culture. There were a series of changes that the management of Four Seasons had to make in order to make certain that they were able to cater to the French people in the right way. However, the internal issues that were taking place required Four Seasons management to make certain that they tackled their employees in a way that every individual would be satisfied in working with them.
Four Seasons was aware that it was entering a new country, a new market which meant that it would be facing an …show more content…

In contrast to this, the American culture is that they take accountability of things seriously and follow the code of behaviour strictly. It was mainly due to the instability of attitude, that many employees could not bring the change in themselves to change their attitude towards work (Bratton & Gold, 2012). Many of the changes included having the ability to apologise, accepting fault or responsibility of the situation, limiting their activities in the sense that it would stop affecting their work, among many others. This cultural difference between the countries was a damaging barrier that was starting to have a significant influence on the business. Due to that factor, the management of Four Seasons decided to implement the “Apples and Oranges

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