Four Stages Of Conflict In Health Care

Effective leaders must learn to embrace conflict because it is an inexorable part of human interactions and without intervention, it seldom finds its own productive solutions (Myatt, 2012). The failure to address conflict early on will likely lead to workplace acrimony, disengagement and poor communication and cooperation (Myatt, 2012).

Incivility in the Workplace and Impact on Nurse Retention Clinical Question The clinical question that is being addressed is whether nurse incivility leads to high turnover rates in the clinical setting. Nurse incivility is a serious issue that must be addressed. Studies have shown that incivility, such as bullying in the work environment is a major source of job dissatisfaction (Berry, 2016). It is important to understand that based on research studies, a healthy work environment is related to improved nurse retention and higher levels of job satisfaction (Ctsai, 2011).

Competitiveness and aggressiveness can assume various forms including bullying, sabotage, and passive aggressiveness to downright fighting if not addressed in time. In a health care setting, the consequences could be dire. Most of the power struggles that occur in the health care setting can be traced to poor communication, lack of understanding, poor job descriptions and poor leadership. In the modern work environment where everyone is empowered, effective management of conflict is necessary to resolve inherent power struggles. Training to avoid power struggles

Stage 7 is Circumscribing where people are talking less to avoid their conflict because of the fear of argument. Stage 8 is Stagnation, its when communication is more limited. The only reason the partners don’t separate is due to children or other unavoidable reasons. (Knapp’s Relationship Development Model, 2015) Mostly the relationships in this stage will not continue or improve.

As one of the nurse leader in my department, I use relationship-centered communication techniques in my workplace. I often give praises to the group members for effort and encouraging input. As nurses in the world are known with their most caring traits, they have built their own credit in the medial industry. But regardless of being valued, nurses still have to overcome several difficulties in their career such as long working hours, less compensation, and workplace violence. Helge (2001) stated that the trends in the

In each stage, the individual faces what Erikson called crisis which the individual must overlap to proceed

Incivility Workplace incivility affects our everyday interactions, professional nursing relationships and our organizations. It is important to be aware of incivility to address it. Incivility in the workplace doesn’t have to be a major event, but it may be little things daily that can make a huge impact. This affects the employee which impacts productivity and patient care. Employee turnover rates, job dissatisfaction, and poor workplace environments can be attributed to incivility.

Retrieved November 2017, from http://www.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Volume102005/No1Jan05/tpc26_116008.aspx McKibben, L. (2017). Conflict management: importance and implications. British Journal of Nursing, 100-103. Retrieved November 2017, from

Conflicts within the nursing profession may be seen among the different age generations, with senior nurses holding different values than new graduates. For example, there are many cases where horizontal violence and bullying occurs between senior nurses and new nurses. However, in most cases, nurse bullying results from ineffective communication (Sauer, 2012). Interprofessional conflict may occur due to the medical hierarchy and existing profession stereotypes. According to Whitehead (2007), a barrier to physician collaboration is the vision of a ‘flattened hierarchy’ where a physician’s traditional power, decision-making responsibility, and status is reduced.

The display of lateral violence in nursing is an issue that is hurting the profession as a whole. Lateral violence is an unprofessional display of behavior from one nurse to another that is meant to intimidate. According to Tina Dimarino “researchers have found that the most common forms of lateral violence in nursing include nonverbal innuendo, verbal insults, gossiping, undermining, withholding information, sabotage, infighting, scapegoating, backstabbing, failure to respect privacy, and broken confidences.” This type of behavior is also termed horizontal violence, nurse to nurse, incivility or bullying (Dimarino, 2011).

UNIVERSITY OF TECHNOLOGY, JAMAICA COLLEGE OF HEALTH SCIENCES CARIBBEAN SCHOOL OF NURSING, UTECH Bachelor of Science in Nursing (BSN) Conflict Theory Submitted in partial fulfillment of the module SOC 1001: Sociology Submitted to: Mrs.Rená Blackwood-McIntosh (Lecturer) Prepared by: Michaella Pryce ID #: 1402203 Date: September 26, 2014 Montego Bay, Jamaica Conflict Theory A conflict may be defined as a disagreement resulting from an individual or groups of individuals due to a difference in attitude, beliefs, values or needs with unwillingness to conform. Conflicts may be interpersonal, intrapersonal, intergroup or intragroup conflicts.

Hospital largest human resource cost is nursing staff. Hospital allocate most of their personnel budget to nurse recruit and replacing staff. There is no secret that a nursing shortage exist, but nursing have a dirty little secret, which is, “nurses eat their young” (Sincox, 2010, p.8) or the more formal term lateral violence. Lateral violence is a nurse intentionally withholding pertinent patient information, assigning workload of total care and pain seeking patient, turning a blind eye or just plain sabotaging ones’ efforts (Thompson, 2013). One of the reason “new nurses leave their first staff job within the first six months due to some form of lateral violence” (Sincox, 2010, p.8).

Although aggression and violence from patients and visitors are cause for concerns, nurses reported hostility among colleagues, managers and other professionals have been the most concern and an impact to nurses’ society. Incivility defines as “a rude or unsociable speech or behavior (Merriam 2010). The types of behaviors that constitute between nurses can be due to stress, heavy workload, bullying, harassment and aggressions. Incivility and bullying in nursing are complex problems that have garnered much attention in recent years (Felbinger 2008). Emerging evidence suggests that incivility in the workplace has significant implications from nurses, patients, and health care organizations causing a high turnover rate.

Erikson’s psychosocial stages Erikson’s theory of psychosocial development has 8 stages. Same like Freud Erikson also believed that crisis happen at each stage. According to Erikson these changes happen due to the philosophical needs of an individual struggle with the needs of the society. Therefore he named the stages as psychosocial crises.

i. // DEFINITION OF CONFLICT // What exactly is conflict? We might often find ourselves being confused to stumble upon questions like these. Conflict has various meanings, according to Google, conflict comes in both noun and verb forms. As a noun, conflict means a serious disagreement, typically a one that lasts for quite a long period of time. However, as a verb, conflict means being incompatible, at variance and also, clash.