The Importance Of Guest Experience

Introduction
To start off this paper, what is guest experience and why is it important? The answer is, a customer experience is an interaction between an organization and a customer, and it is a blend of an organization’s rational performance that will be rated or felt by the guest itself. Now, why is it important? Well, maintaining the standards of the right guest experience is important because it mainly creates a positive relationship and experience for the guests and as well as to the hotel employees. With that in mind, when a positive relationship is created, it becomes a big benefit to the hotel as their customer satisfaction improves and it will slowly foster repeat customers and will now achieve customer loyalty. Getting back on track,

Among cocktail bars, there are still many different kinds, each offering various types of experiences, ranging from relaxed garden bars offering a casual atmosphere and light courses to the lounge bar with a more sophisticated and formal experience. As the variety continues, the importance of design and style is another factor in influencing the guest’s hotel experience. For one, the design and style puts out the vibe that the bar is trying to introduce to the guest. For example, if I was to go to a cocktail lounge, at first, my thoughts are to dress up formally and I arrive and see the bar’s interiors are similar to a sports bar. It just automatically lowers down my likeness for the bar as knowing that it is a lounge and it’s formality, I will obviously be disappointed because it does not suit the ambiance nor does the vibe feel good as I enter, wearing a formal dress in a lounge that has a sports bar interiors. Another example is that, sometimes, some bars can get over-styled. Wherein, they would put in all type of relevant interiors for their bar but they are either not color coordinated or they just don’t suit the bar itself. Again, good interior is a very essential factor for a bar as for one, the guests that will stay for in the bar itself will have to sit or use the interiors set out by the bar itself. Therefore, it is one of the factors that put them into

Let’s take account of the cocktail lounge that I used as an example a while ago, again, it is an obvious answer for someone to dress formally if they were to go to a cocktail lounge, and supposedly, I enter and it has a sports bar interior, it really does not suit ambiance of the lounge nor is it an appropriate design for the cocktail lounge or bar. Some guests or it has been proven that guests look at how extravagant or appropriate the design or the style of a bar is before actually staying in one. As for me, I can prove that to be true as I, for all, do the same. Another fact is that, when going to a bar, I actually like to look at the designs that the bar has. With this, if I don’t like something, I start to think that this bar or certain establishment is to be liked less because of their inappropriate designs that is either offending or just really reckless to put