Marketing Case Study: Sephora

For the business-level, Trader Joe’s adopted a differentiation focus strategy. According to our textbook with this strategy, Trader Joe’s seeks to differentiate in its target market. They rely on providing better service than broad-based competitors. Specifically, they focus on the special needs of the buyer in other segments (Dess, Page 159). Joe’s differentiates its self from other grocers by providing a unique shopping experience fortified with their private label goods and great service from their crew members. Their unique shopping experience stems from their smaller store locations with the chevron pattern. They don’t have a large array of products, but they provide high quality goods under their brand name that continues to attract customers.

Sally Beauty Holdings, Inc. (SBH) is one of the largest international beauty supply retailer and distributors in the United States. Sally Beauty Holdings ranks as #643 on the list of Fortune 1000 Companies. According to Sally Beauty Holdings 2013 Annual Report, the company has $3.6 billion in revenue and $261 billion in net earnings. The company operates under two segments, Sally Beauty Supply and Beauty Systems Group. Both segments make up a combined total of 4,669 stores under the Sally Beauty Holdings conglomerate. One of the company’s biggest challenges with their B2C stores is to capture a younger demographic and increase online traffic. Their online marketing has been lackluster to say the least. In a highly competitive industry, SBH has some serious work to do to retain their current market while attracting a much young target group. For this analysis, the primary focus will be on the Sally Beauty Supply retail chain, since it makes up a large part of SBH’s revenue and net earnings.

Bicycles and services from unknown manufacturers can provide huge substitution threats. Just as alarming for bicycle manufacturers is the internet: it is developing as an excellent medium for cheap marketing services. The price that consumer are willing to pay for a product is depends the quantity and the availability of substitute products. When a close substitute for a product is exist, industry profitability is suppressed because consumer will pick out if the price are high. Example consumer will compare the price of other bicycles with this bicycle in terms of quality and appearance, a customer can easily get another bicycle which is less difference but in more cheaper

Started in 1990, Ulta Beauty has grown to hold 4% of $127 billion beauty market by providing customers with ‘All Things Beauty, All In One Place’. Ulta Beauty offers different services and products ranging from cosmetics, fragrances, salon, and skin. Altogether, Ulta has over 20,000 products, 500 brands, and 400 vendors. With this. Ulta beauty has become the largest beauty retailer in the U.S. and plans to expand each year by adding 100 new stores until they reach their goal of around 1,700 stores in the US. Ulta Beauty works to target all different age and income groups by pricing with the high-low strategies and keeping up with their main competitors like Macys and Amazon. They also are expanding their e-commerce business to fit the growing

You are the marketing manager for a chain of home-ware stores in Brisbane called Houzit. The marketing plan for the 15 Houzit stores was developed over 12 months ago and you are actively engaged in implementing the strategies to achieve the marketing objectives. Specifically, you are instigating those marketing activities that meet the marketing objectives of a 12% market share (up from 11%) and an increase in sales by 8.5% over last year’s result. No expansion stores are planned during this phase of consolidation and on average the stores achieved $24,680 per week for the year.

Think about a time where you needed to return an item but did not have the receipt. You decide to return it anyway. The store associate tells you no, and is in no way recanting their answer. How did that make you feel? Now, imagine being able to return that item years later without the receipt. How would that make you feel? Well, that is the culture of Nordstrom. In 1901 John W. Nordstrom established the company’s philosophy “ offer the customer the best possible service, selection, quality, and value” (Nelson and Quick, 2015, p. 508). Nordstrom’s emphasis on customer service is what sets them apart from any other fashion specialty chain. Given their strict focused, one could consider how they handle conflict.

Ulta Beauty’s stores and website both offer more than 20,000 products from over 500 brands, according to the company’s 2015 annual report (p. 2). Ulta Beauty also offers in-store salon services, something not typically offered by competing retail stores. In addition, the company has shown a deep commitment to its customers, 18 million of which the company claims are active members of its loyalty rewards program (Ulta Beauty, 2016 p.

Product: Sephora has more than 250 brands with approximately 13,000 products which include skin care, makeup, bath, fragrance, beauty accessories, hair products as well as other beauty and body care products and each of these categories has various sub-categories (CNBC, 2017). The company's product offering is able to meet the diverse customers' needs. Even though most of the products sold by the company were manufactured by so many other brands, each of these brands have a different product concept which aligned

Introduction: Marriott International Inc. - Marriott International, Inc. is one of the top leading hospitality company in the world. J. Willard and Alice Marriott were the founder of the company. From past 80 years, it has always been looked under the guidance of Marriott family. The headquarter of the company is situated in Bethesda, Maryland, USA. The company revenue for fiscal year 2013 was estimated to be $13 billion dollars. The company has more than 3,900 properties, 18 brands and various franchised properties around the world.

What interests me about Bath and Body works is how the company always seems to come up with new scented items. This is true because each time I walk pass the store, a swift of scented perfumes rushes through my nose. Unlike Bath and Body works, Victoria’s secret does not have a wide variety of scents and items to choose from because most of Victoria’s Secret fragments all smell similar to each other. Therefore the Bath and Body works advertisement is more effective than Victoria’s Secrets because Bath and Body works has more affordable values than Victoria’s Secret. Bath and Body works compares to Victoria’s Secret because they both advertise their new products and are trying to sell their new products

The company also uses broad differentiation as a supporting strategy. This secondary strategy involves developing the business and its products to make them distinct from competitors. McDonald’s applies the broad differentiation strategy in one of their product line. For example, McDonald’s introduce the McCafé products line, in this strategy McDonald enables to get customer during off peak hours.

Lancôme: Lancôme immediately creates an association with Paris and happiness. It further positions itself as an award winning luxury brand. With brand ambassadors who aim to embody the vision of the brand, it clearly delivers a message that the range of products involved caters to the ‘elite’ economic strata of the society. Alike L’Oreal Paris, Lancôme too would have to adopt a strategy that develops a good customer lifetime value.

3. Focus: This strategy rests on the choice of a narrow competitive scope within an industry. The focus strategy has two components. (a) In cost focus, a firm seeks a cost advantage in niche market, (b) In differentiation focus; a firm seeks differentiation in its target segment. Examples are car manufacturers like Aston Martin, Rolls Royce, and Bentley. These companies target a niche market and manufacture the cars according to the customers required specifications. (Management technology policy,

In distribution Chanel has always focused on the prosperous areas visited by the rich. Presently, Chanel is available in all the continents. Chanel has more than 300 boutiques all around the world the most significant figures are 70 in Europe, 94 in Asia and 128 shops in North America . Plus by the expansion of the target market to include the upper middle class many airlines distribute the fragrance.

The goal of relationship marketing is to create strong, even emotional, customer connections to a brand that can lead to ongoing business, free word-of-mouth promotion and information from customers that can generate leads. As opposed to relationship marketing, transactional marketing is an approach that is short term based focusing on acquiring new customers and making a sale.