Change Management Vs Business Process Management

Business process management can be described as a type of management that focuses on enhancing the performance of an organization by improving its efficiency and effectivity. This is mainly done by continuously optimising innovation and flexibility within a company’s business processes (Ko, 2009). Ko also states that process management within businesses is a process on its own and is more flexible and adaptable than traditional management structures. Traditional management is focused on a hierarchical business structure in which employees report to their supervisors at a top-down level and report to other employees at a functional or departmental level (Tang, Pee & Iijima, 2013).

Tang, Pee and Iijima (2013) also state that employees centre

According to Pritchard and Armistead (1999), this is the reason why business process management often gets along with the management of change. Pritchard and Armistead (1999) also state that business process management and change management pursue the same goal of enhancing organizational performance. However, the key to developing a change strategy in business processes is to understand the differences between change management and business process management (Ko et al., 2009). One of the goals of business process management is to make the workflow of organizations more efficient and effective. According to Ko (2009), this is done by continuously improving support for organizational objectives. Change management, on the other hand, helps organizations during the transformation process by successfully changing the work methods and structure to take the new business processes in arms (Ko et al.,

This is mainly because business process managers continuously try to optimise innovation and flexibility within a company’s business processes. The modelling of processes, process orientation, workflow management and management of change help contributing to gain a lot of business-oriented advantages. Firstly, process modelling increases the visibility and knowledge of a company’s activities, increases the ability to identify bottlenecks and increases identification of potential areas of optimization. Secondly, process orientation helps organizations by promoting customer integration, improving collaboration and best practices among employees and increasing customer satisfaction. Thirdly, workflow management assists companies with typical organizational issues such as developing new services and products, lowering costs and dealing with competition from abroad. Fourthly, change management helps organizations during the transformation process by successfully changing the work methods and structure to take new business processes in arms. Therefore implementing and taking business process management seriously can be determinant for the overall performance of an organization. Companies in the enormous global financial services industry should be aware of all these different facets of business process