In 2014, 1.27 billion movie tickets were sold in the United States and Canada (MMPA 2). As an employee of the local movie theater, I only encounter about .03 percent of these people. Working in a theater is a treat and a curse. On one hand you have free movies and free popcorn, and on the other hand, you have the day to day struggle of working in a customer service job. Sometimes you question why you still work there and deal with the types of people who come in. Every day starts the same, I go in, grab my hat and smock, make popcorn, fill candy, fill cups and lids, make more popcorn, and prepare myself for the night I, and three of my fellow co-workers, have ahead of ourselves. As the customers pile in, there are certain ones that stand out and leave a lasting impression. Some of these types of customers are pleasant, and a majority of them …show more content…
This customer has a lot of good and bad moments. On one hand, once you add up their entire order in your head and tell it to them, it usually matches up. This is a nice reassurance that you actually know how to do your job and are fully capable of adding quarters together on the spot. On the other hand, you have the situations when the numbers do not match. 90% of the time the customer is not right and the number you got is right and was right before they made you stand there and add all of the items step by step to them. The other 10% of the time you were actually wrong and you did not add right, which causes a considerable amount of embarrassment and a small amount of doubt in the back of your head about how you passed the money unit in second grade. You can usually spot this type of moviegoer in public because of their knack to always have exact change no matter what their paying for. The next type of moviegoer is The Kids Pak Parent and
I had the wonderful opportunity to shadow and interview Sunny Chen at Koi Asian Cuisine Restaurant at Cherry Hill Road in Maryland. Chen is a young college student, working part time in her family restaurant. She is an average height person who is always putting a smile behind the cash register near the front door. She was dressed professional with a dark shirt and dress pants preparing for the party reservation that was going to occur later on the day. I asked her, why she was smiling a lot.
I am always dealing with people whether at the store or on the farm. Psyck's Super Market has allowed me to overcome my fears of talking and helping customers out. When I first started working the cash register, I was extremely shy, nervous, and afraid of screwing up. I used to hate helping customers, but now that I am older, it does not bother me. Watching my father work with customers had also helped.
PRE-GROOMING CONSULTATION AND HEALTH-CHECK When a customer arrives with their dog for grooming, you should be expecting to see them. You might know the dog and the customer really well already so you can greet the customer and their dog by name. But, if you don’t, make sure you’ve made a mental note of everybody and their names showing up for the appointed time. It really makes a difference. Treat the customer well.
Do you know that entertainment is basically very expensive and usually eats a lot of our money?Now if you have to go for entertainment you should make sure that you concentrate on the cheaper options. You can reduce entertainment and still enjoy it. If you usually go severally at the movies you can decide to take one package maybe in a week. You can decide to select one day that you feel it is the best for you. You can also decide to move to cheaper cinemas.
It was a Friday night. We were thrilled to be out of school, it had been a long week. I was on a short leash with my teachers since me and my pals Barry and John brought stink bombs to school and stunk up the whole cafeteria. At least twenty kids had to go home sick. Needless to say, it was the prank of the year.
Acquiring a job, whether it be in a doctor’s office or a fast-food restaurant, can transform a person. Jobs tend to educate employees, either indirectly or directly, both about themselves and life in general. In Climbing the Golden Arches, nineteen year-old Marissa Nuñez discusses how her employment at McDonald’s transformed her into a mature and skilled employee. Within her personal narrative, Nuñez mentioned how she faced both pleasant and unpleasant circumstances while working at McDonald’s, all which prepared her for her future career. At McDonald’s, Nuñez learned how to fulfill her role of being an employee by becoming an expert at all the placed stations, dealing with the various types of customers she encountered on a daily basis, and
With being one of the only theatres in Canada, people are accustomed to saying that they will be watching a movie at one of the many locations that Cineplex owns. Most of the population of Canada only attends the theatre as the market form is currently an oligopoly with there being limited competition and the market being shared only by a small number of produces and sellers. Cineplex has established brand loyalty as it is one of the only businesses providing this service and people are prone to visiting the business for its provided service. The company ensures this as they provide a SCENE card to everyone who lives in Canada and is above 14 years of age: with the card presenting points towards a free movie, 10% off already discounted tickets on Tuesdays, availability to special offers, discounts, contests, earning 1 SCENE point for every $3 spent at any of the 8 restaurants, and even earning 250 BONUS points for the first time a person enrolls or uses their SCENE points. Cineplex has introduced the SCENE card since 2007 and it is a booming success with SCENE having approximately 4.6 million members with 900,000 new members signing up last year and is one of the upcoming loyalty programs.
Who would check out the customers if it wasn’t for cashiers? The managers are like the leaders of a big army stretching over 100,000 square feet. One by one each and every associate means something to the company from the trash man to the
The cinema theatres earn their revenue through the three big cinemas in the UK market (Grater, 2016). Odeon Cinema gain a competitive advantage through obtaining the right screen first-run films with the lower average cost per screening and then re-equip their cinema with the 3-D viewing, Odeon also offer 40% off returns to their customers in a particular month, they also offer limitless which make their customers capable to see the films they want as often as they like, the cinema also offers the sound technology along with stadium seating to provide the best experience for customer to watch the movie as their competitive strategy (Company website, 2018). Odeon cinema has a capability regarding their prices for the ticket which include the facilities, location near with customers and even try to compete themselves with the local cinema (Company website,
On my first day at the job I introduced myself to all the girls that I was working with during that shift. Every mid afternoon there was two girls at the register, one at the food station, and three girls on the drive thru. Although everyone has their own station the point of it is for the workers to work together. Thats how proper establishments work. The workers work together to satisfy the customer and get them out as quickly as possible but none of the drive thru girls would ever except my help.
The Typical Workday of a Cashier The job occupation of “cashier” is often an overlooked position. A cashier’s range of places to work is very wide and needed in almost every place of business. They have opportunities to work in restaurants, stores, pharmacies, and many other places. Cashiers are the base of most work forces and aid in many ways to the public and employers.
Sam Walton always said the greatest risk to his business was that his customers would stop buying at his stores. That fear translated into customer fanaticism is strengthened by HR to this day. Traditionally, everyone is focused on improving every aspect of customer service, because they know the greatest risk of all may depend on it… their own job.
Here, adults can get alcoholic drinks and chill out before or after a film” (Ravenscraft, 2016). AMC also have free membership programs and let its members to earn points and use them for cheaper tickets and concessions as rewards. AMC’s Premiere program let its members to earn points five times faster if they pay $15 annually (Ellingson
Introduction Job analyses and job descriptions are used by the Human resource consultants and experts as an elementary unit for many functions of human resource department that includes recruiting and employing, evaluating performance and ranges of salary (Levine et al 1988). As according to Brannick et al (2007), job analyses is an important factor in business that ensures the correct hiring of desired individuals for various jobs. Job analyses protect ensures protection of companies against claims (Veres et al1987), and it help businesses to adequately reward their staffs (Smith et al 1990). According to Fleishman & Mumford (1991), accuracy of Job analyses affect many of the HR functions, So, it is essential to make sure that job analyses is performed properly and in detail. A job analysis implies collecting information on the approaches to evaluate performance, worker-oriented behaviors, job-oriented conducts, and workers behaviors during working with materials, machines, and equipment, job environment and worker’s requirements (Harvey, 1991).
SP18 MGMT3341.02/03 - Human Resource Planning, Staffing, & Selection Team #6 - Heather Fralish, Craig Gil, Emerald Kormah, Jennifer Restivo, Bianca Tolentino Team Exercise: Chapter 2, Case Study (page 44-45) Integrating McDonald’s Business, Human Resource, and Staffing Strategies This week, we were asked to take a closer look into the business of McDonald’s and to discuss the importance of people to the organization. As we all know, all businesses thrive on one main person: their consumers. Without them, no business could be successful! But in order for the consumers to be happy, a business thus begins with another person: their workers.