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Reflective Account On Conflict Resolution

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Goal # 2:
Under decisional category, my role as disturbance handler is one of the most important functions and thus I have decided to improve it from better to best.

1) One value based on this managerial gap.
As a manager, one of my prominent roles is to act as a mediator in disputes. I would make a habit of hearing both sides neutrally and act as a negotiator in resolving disputed issues.

A principle based on this value.
I would improve on my conflict resolutions techniques and skills. I will make sure that both sides feel justified, and the situation is win-win for both. For this, I have to adjust my body language, because my behaviour should make both sides feel validated. After listening to both sides neutrally, I will draw conclusions …show more content…

I will remember and ensure that resolution is practical and concrete. For this I will need to set ground rules at the beginning of a project, to avoid conflicts in the first place. Which will enable me to manage complex and changing environments.

Third principle based on this value.
I will learn more about conflict management, which will help me limit the negative aspect of conflict and increase positive impact. To perform better, I will learn and keep in mind the values, interests and need of subjects involved so that they don’t interfere with one another.

2) Second value based on this managerial gap.
I will learn to manage the correct balance of emotions in my team by keeping their cultural and religious values and background in …show more content…

How team member behaves & feel differently when acting alone. It is common that some members may feel upbeat or gloomy one particular day and some may be down, angry or emotionally disturbed so the mix becomes much more complicated. Thus, I have to be very sensitive and aware of all circumstances and situations to handle them better. Which will help me understand group emotions and know beforehand how they would be good or bad for the team performance.

Second principle based on this value.
It is a well-known fact that emotions are contagious and thus as a good manager, I will ensure that my mood as an individual is active and positive, and it gets replicated in my team. Since, cohesive and contagious positive emotions are believed to lead to an increase in cooperation, less conflict and better performance in groups.

Third principle based on this value.
I will understand the nature of my team member’s values, culture, religion, beliefs and differences in languages. Since I have to work in international projects where engineers and technicians from all parts of the world constitute my team. So sensitivity and my cultural intelligence would guide me to adapt my behaviour accordingly. For this, I have to be open and broad minded & my manner should be friendly so that, I can build great relationships with all members and it would help me set the tone of organisation culture as

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