Job Satisfaction And Employee Performance Essay
CHAPTER 1: INTRODUCTION
1.0 INTRODUCTION
The research will explain on how organizations becoming more effective, efficient and competitive by putting a part of human capital as their important aspects. Employee engagement, training and development, and job satisfaction are the factors need to look closely in this research. This research aims to analyze whether employee engagement, training & development, and job satisfaction will significantly effect on organization performance at Majlis Bandaraya Shah Alam.
This research will start on the background of the study, the background of the company, continued by problem statement, methodology, research objective, research question, the significance of the study, limitation of the study and last is a definition of terms.
1.1 BACKGROUND OF STUDY
Khalid (2010) studied the Malaysian federal government requires public agencies, including local authorities in Malaysia, to use key performance indicators (KPIs) to improve their service delivery. For that reasons, there is a crucial need to evaluate the local government’s performance as the public concerned about quality services and the greater role expected from local governments.
The efficient allocation and contribution of resources by local governments remain an important issue to be
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He explains that employee engagement is the vital topic of human resource management and related with organization performance. Meanwhile, organization performance is a level to measure the quality of an employee’s output in his or her work, duties and responsibility. Engagement at work was first conceptualized by Kahn (1990, p. 694) as the “harnessing of organizational members’ selves to their work roles”. He also added that, in engagement “people employ and express themselves physically, cognitive, cognitively, and emotionally, during role
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