Interpersonal Communication: An Introduction To Effective Communication In The Workplace

861 Words4 Pages
Introduction: Communication is sharing process which involves expressing ideas, thoughts, feelings or sending the right message that is also being correctly received and understand by the other person/s who is receiving it on the other end. We all communicate with others in our lives. We communicate with our families, when we go shopping, at school or college or chat with friends. Communication with others is a natural part of life. M.W. Cummin describes the word communication “process of conveying message (fact, ideas, attitudes and opinions) from one person to another so that they are understood”. [1] Communication in business: For businesses to be successful it is very important that communication must be effective. Effective communication…show more content…
Bad communication is often the root cause of many problems. Most conflict in organizations are the result of misunderstood communication. Effective communication plays a major role in dealing with employer employee relation. When you become an effective communicator, you can resolve conflict and communication gaps among coworkers and employees for example, conflicts arise when the employer and management discussed little with the staff, preferring to make decisions themselves without approaching employees and later give instructions, employees might feel frustrated for not being part of decision making, thus resulting in poor performance. Similarly, if a manager verbally says he is interested in the employee’s opinions but never creates a way for them to express their thoughts, this leads to confusion and frustration. When employees and co-workers are able to communicate effectively needs and listen, mutual trust develops that often leads to innovation in work. Therefore, it is important in every decision to encourage employees and coworkers to share opinions, ideas and thoughts and make them feel more part of team…show more content…
One of the role of a managers is to help its employees improve their communication skills. This can be done on job or by arranging training programs. Training employees can increase motivation and job satisfaction among them. When all employees will be able to communicate effectively with each other, they are much more likely to perform well. People understand their jobs better and feel more involved. It helps them develop a sense of belonging and commitment towards the organization. Moreover, this can help increase work productivity and output which leads to the success of the business. Communication Process: “Communication is transfer of information from one person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver” G.G. Brown. [3] The process involves sender, receiver, medium, message and feedback. Sender/Encoder is a person who wants to send the message. Receiver/Decoder is a person for whom the message is intended. Medium is the method used to send a message. It is also called communication channel. Message is the information or instruction. Feedback observation of the receiver’s response is called
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