Role Of Communication In The Workplace

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Communication in the workplace

Communication can be dived into two types verbal and non-verbal communication, the division can be explained as verbal communication utilizes words to to communicate and non-verbal for example uses facial expressions or gestures to provide additional information and meaning over verbally spoken communication (Stuart et al, 2007). By not using facts, emotions, and symbols in their communication, leaders can leave out added meaning that could stimulate and promote the transfer of meaning and quality decision making. (Crossland et al, 2002). For communication to be successful in the workplace there has to be a strong emphasis on recognizing employees for providing input in to everyday works, benefits on having …show more content…

When there are communication challenges at work it is important to identify this and provide action on them, communication is effective when people meet face to face as you will get increased commitment and understanding and this can increase debate, discussion, idea brainstorming and increased rapport amongst a team (Taylor, 2001). When there is specific problems around the performance of an employee methods can be adopted to allow the company and employee to take ownership and collaboratively work through any issues and this can be done through being transparent and clarifying the issue by getting straight to the point, ask the employee what they think about what you’ve said and listen to see if they accept accountability, follow up with performance improvement plan and set up a follow up meeting after the initial and once the plan has been with the employee for some time (Eisaguirre, 2009). Furthermore, a lot of problems arise through the breakdown of communication between a manager and employee therefore it is important to be clear and concise when communicating so that the recipient understands the what, why, when and how to undertake an instruction and this then creates an understanding of the task for an employee (Kirkpatrick, 2006). Building in feedback mechanisms about employee deliverables and welcoming staff to feedback on the performance targets demonstrates involvement and shared ownership of challenges and this can empower staff to become more open and honest with their manager (Cook,

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