Summary: Training Competences Using The ATD Model

2.0 Training Competences using the ATD Model

2.1 Training Delivery— “Delivers informal and formal learning, engages the learner and produces desired outcomes; manages and responds to learner needs; ensuring that the learning is made available in effective platforms and delivered in a timely and effective manner”. ATD Model. The competences the trainer requires are good communication and interpersonal skills, the correct knowledge and a good plan of design contents in running the course, it is important that the trainer has the correct content, materials and resources in place for the training. The trainer will have the necessary business, industry and technological skills and have a global mindset. As staff are new to the organisation and

Explain the ethical guidelines and professional standards of the Zebra Company as this is vital. The coach will design learning opportunities for staff, improve the staff ability, taking action to make full use of their natural strengths.

2.5 Motivator: Use an interactive process to motivate and improve staff ability to set goals in customer service, take action in how they present themselves and help them make better decisions, to assist development and produce results. The trainer will also motivate staff to get involved. Employee involvement is essential for any company as they will have to meet the core values and goals of the shop. Employee involvement is creating an environment in which people have an impact on decisions and actions that affect their jobs. Staff are most enabled to contribute to continuous improvement and the ongoing success of their work organization ‘is to involve staff as much as possible in all aspects of work decisions and planning’ stated by Tannenbaum and Schmidt (1958) and Sadler (1970). More employee input and accountability can have vast effectiveness as technology is shifting and through social networking they are in contact with potential

Maslow theory is based the on hierarchy of human needs. ‘He states that all individuals are motivated by biological and physiological needs, therefore individuals need to satisfy each need to be motivated’. Management in Training and Education (pg142). Maslow's identified five sets of human needs (on priority basis) and their satisfaction in motivating