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Case Study: Luxury Hotel And Travel Management

1565 Words7 Pages

Dynamic, passionate, internationally astute business leader with more than 15 years of Luxury Hotel and Travel Management, who is results driven through continuous customer, both internal & external, focus. Strong relationship management skills with experience in developing trust, differently holistic approach and generating value from key relationships. Strategic thinker with well-developed business acumen and the ability to measure trends and evaluate the success of all business metrics. Dedicated to continuous process improvement in the face of rapidly evolving markets and proactive in finding revenue driven initiatives and cost-effective solutions. Ability to incorporate the total business process from conception through strategy & implementation …show more content…

Account Executive
Avipam BCD Travel, Rio de Janeiro, Brazil (2013-2014)

♣ Gained contract with the British Consulate.
♣ Attended Abu Dhabi Oil & Gas Exhibition and “Women in Industry Conference" 2014.
♣ Conducted training session for Sales team on offshore airline contract fares and standard operating procedures.
♣ Coordinated the elaboration of client contracts with the legal and financial department.

Sales & Client Services Manager
ATPI Griffinstone Travel, Rio de Janeiro, Brazil (2010-2013)
♣ Reported to the Sales Director in Houston, to delivery specific reports, customer implementation, collaterals, new business, marketing projects.
♣ Conducted frequent surveys among the customers regarding the requirements of services at present and estimating the requirements in the future.
♣ Led the quality management committee (ISO 9001: 2000). That had as objective to monitor the indices of satisfaction surveys and compliances. Identifying the needs and deficiencies of each department, seeking solutions to the problems of care with the aim to achieve goals and to meet and exercise the expectations of …show more content…

♣ Presented creative packing for groups to meet their needs.
♣ Initiation of RFP process, Bids, clarifying queries and Negotiations.
♣ Trained and mentored associates in all departments.
♣ Attended Sales blitzes and events in Rio, Sao Paulo, Macae, Santiago, Dubai, London, Madrid, Barcelona, Aberdeen, and Houston.
♣ Built a global network to create successful, on-going business relationship.
♣ Converted and managed a portfolio of over 150 corporate accounts that generated over $12M annually in revenue (2002-2008).
♣ Performed comprehensive presentations and training sessions to travel agents, tour operators, and companies.
♣ Built and strengthened relationships with existing MICE and global top intermediary accounts to include BCD Travel, CWT, and others.
♣ Implemented creative packaging and events such as (Golf Tournament, Wine Tasting) for groups and transients to meet hotel occupancy on the weekend with strategic partners, including Coca-Cola, TN Magazine, United and Emirates Airlines.
♣ Targeted and increased revenue by 80% in the Oil & Gas

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