Healthcare Sector Definition

Health is a state of complete physical, mental, and social well-being, and not merely the absence of diseases or injury. Nowadays, as people need to live without any illness, quality healthcare is crucial to any health system anywhere in the world. Quality has become important for customers when deciding on a service or product and it has been considered as a strategic advantage for organizations to gain and maintain success in the business world. Services are intangible and difficult to measure, so service quality depends on customer perceptions and expectations. The healthcare sector today has a highly competitive. The perceptions and expectations of patients are considered to be the major indicator to assess the service quality of healthcare

Patients expect more responsiveness and/or a better quality of care a difference that many feel is worth paying for. Furthermore, the notions of private and public can encompass different ways of providing care: through hospitals or primary care level facilities. Like the other service organizations; healthcare sector has also become a highly competitive and rapidly growing service industry around the world. The concept of patient satisfaction is not new. Patients are one of the main stake holders among the ever expansive modern world of medicine. A wealth of medical literature supports the notion that there have been unprecedented shifts in the traditional “Doctor-Patient” relationship. Patient satisfaction forms an essential component of many policy level decisions. Changes in patient care trends have been seen in developing countries recently. Patient satisfaction is a complex, multidirectional issue that needs to be approached from several different angles. As such, the examination of patients’ satisfaction with regard to the services provided by two important hospitals could review the effectiveness of the hospital management. Private sector healthcare delivery in low- and middle-income countries is sometimes argued to be more efficient, accountable, and sustainable than

Society accepted their health care system has inequalities, inadequate prevention and shortage of human resources. People around Rawalakot are experiencing a disease spectrum shift as a rapid epidemiological transition. In addition to this, deaths due to non-communicable diseases (NCDs) are more than due to communicable diseases such as heart diseases, hypertension and diabetes. At the same time, society is facing double burden of communicable and non-communicable diseases (NCDs) which sometimes transform to chronic type and mostly causes by tobacco use, unhealthy diet, harmful use of alcohol and some other causes. Community health centers served as on prevention, medical care, health care, recurring services, health education and family planning. Community health delivery system is speeded up and the government started to carry out the community health delivery system reform and also join to promote the patient’s life satisfaction. When says to health service delivery, “hospital, hospital beds and psychiatric beds” are essential parts of it. Without these basic infrastructures cannot complete the health system services in both private and public hospital system for the population. Hospital bed of private hospital is six-fold lower than public hospital and number of public hospital also need to improve to cover the