Causes According to Amin & Noor (2013), the E-consumers generally refer to the purchaser of goods and services over electronic systems such as Internet and other computer networks. This new group of consumers is increasing in number over the years as on-line shopping become a trend and manifestation of modern life style. Based from the Paynter & Lim (2001), E-commerce would provide consumers with benefits such as interactive communications, fast delivery, and more customization that would only be available for consumers through online shopping. Product information in the Internet is more compact and it ranges from various sites.
As evident, the recent economic recession claims high influence on the banking sector of the world (Siu, 2003). Barclays bank required to manage the challenges through technical and operational steps. Internet has made every steeps easy for them, which is currently one of the top topic in the world. By communicating the customers and clients through their advanced technical systems, they are managing the situation. Summing up the challenges, this research study aims to explore and identify the effect of internet banking on the customer retention in context to the challenges while redefining its business.
In the debate of retailing versus etailing, the truth today is somewhere in the middle. While e-tailers worldwide are a growing breed, it is also true that the e-retailers are feeling the need of getting into physical formats be it small stores where customers can walk in, feel and see products and then order online for convenient delivery, lenskart being an example of that. On the other hand, retailers are upping the game by going the multi-channel route and we see the line between etailing and retailing blur somewhere. To be able to capitalise on these trends, it’s important for the physical store retailers to understand the reasons behind the changing behaviours.
E-business is the terms that using internet for business purpose. Now a day, every individual know how to use internet for multi purposes. Some of them were using for knowledge, for social and for business purpose. Internet provides a new platform for increase the revenue of the business. While website is one of the common tools using by community, e-business is just a web presence.