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Interpersonal Communication Strengths And Weaknesses

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Strengths: Qiana greets the client in a polite and a professional tone. From here, she confirms the username we have on file for the client and does a good job directing the client back to the website to try to login with the information provided. She makes a helpful suggestion of writing down the login info and it helps build rapport with the client. She is sure to inquire if the client has any additional questions before ending the call on a polite note. Inches: Control- ( 0:44-1:30) During this time Qiana noticed the client had 2 files in Amp ( serviced and denied) . She had long pauses of dead while she contemplated her next question. At this point it would be a good idea to inquire if the client is referring to a serviced loan

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