I realized effective multitasking is attainable through a continued encounter with varied clients experiencing different challenges and expressing varied feelings. Experience with such clients will enable me to learn and thus attain the needed skills in this field. Dealing with the situation entails developing a profession oriented mind that doesn’t sway according to the clients encounter but bases decisions on multitasked approach between reflections of content and reflection of feelings and thus avoiding a dilemma. The strategy can be applied appropriately in the future to solve a challenge involving a client depicting some reasons for his/her conditions while expressing
By being able to use skills like reflecting, asking questions and using external social concepts, the counsellor was able to shift this perception just enough to get the client to take action to work through this issue. Activity 2 A problem that I may find particularly challenging may be something like a client who has said that they are a victim of domestic violence or sexual abuse. These types of situations would be challenging for me because I do not know how I would react, or how I could effectively help them. These are the types of problems that I would need to get more advice on from my supervisor, so I could gain the skills and knowledge that I would need to help the client in the best possible way that I could. Activity 3 • What clues would you look out for to know if a client is likely to benefit from referral to another service?
According to author Barry R. Cournoyer in his book "The Social Work Skills Workbook," active listening involves the combination of talking and listening skills to show clients that you are an active and collaborative participant in treatment and helps convey empathy for your client's problem or situation. During active listening, you use mirroring techniques to paraphrase and reflect back to a client what he or she has just said. . (Miller, 2015) Before I did the interview I usually cut into someone’s statement and then they could not complete what they were saying. Some of this was evident in my interview and so next time I will have to try and ensure that the client is finish speaking or ask if they were finish speaking so has to show that I was actively listen.
Counselling can be defined as a helping approach that highlights the emotional and intellectual experience of a client, how a client is feeling and what they think about the problem they have sought help for the purpose of this assignment the educational concept and the pastoral context was selected. Counselling in all aspects have several similarities and various differences, which will be compared and contrast and the impact of their organizational culture and Situational and Structural context discussed. So what is organizational culture??. Brown et al (2006) “ the term organizational culture refer to a system of shared meanings, including the language, patterns of behavior, value system, feelings , attitudes and norms. Organization will
This is where counselling fits into a wider supportive network of organisations and resources. There are a number of potential reasons for making referrals. These include, the client has another need or the counsellor lacks specific skills. Sometime the counsellor refers the client because the counsellor may know the client beyond the professional basis. Sometimes there can be other reasons such as the counsellor may have difficulty with the issues being discussed because they have some kind of personal meaning.
Challenging responses is another technique under action skills which is used at a later stage upon the development of trust between the helper and the clients, whereby clients are able to challenge themselves in their self-defeating thoughts, behaviours and self-limiting possibilities (Cormier, 2016, page 134) thus enhance the self-awareness of the clients which will promote effective client change. Skill: Projection Skill According to Burchard (2015), projection skill is the
The psychodynamic approach places emphasis on leaders obtaining insights into their personality characteristics and understanding the responses of colleagues based on their personalities. Leaders also encourage colleagues to gain insights into their own personalities so that they learn to understand their reactions to the leader and others. Important concepts in psychodynamic approach to leadership include family origin, individuation, dependence and independence, repression and shadow self. The approach proposes that leaders are more effective when they have an insight into their own psychological makeup and understand the psychological makeup of their colleagues (Woolfook, 2009). This leads to an important aspect of leadership that emphasizes past experiences, the unconsciousness, emotions, self-understanding and personality types as well as the relationship between the leaders and colleagues and the emotional transaction and communication between and among people (Zalzenik, 2008).
However, with the use of empathic listening, it is also essential to validate and acknowledge the feelings of others. Subsequently, individuals seem to figure out what the solution to their problem after they talked it through. What I would further develop overall stronger counseling skills to hone and gain experience as learning and expertise require ongoing training and experience especially with countertransference reactions, for example. Counselors learn to become more and more self-aware for reasons of honing one’s clinical competences and working through such countertransference reactions by continually working on their own matters so that it does not pollute their work (Kottler, 2017). What was informative in this module 's readings is to find that it may become difficult remaining nonjudgmental as well as benevolence is a most important value of
The dimension is important for services that the customer perceives as involving high risk and about which they feel uncertain about their ability to judge the outcomes. Empathy Empathy is defined as caring give individual attention to which the firm provides to its customers. The essence of empathy is connived through personalized or customized service the customers feel that is special. Customers should be understood by firms and are important to firms that provide service to them. Small service firms will know customers by name and build relationship that reflects their personal knowledge about customer requirements and their